Flag Carnival Cruises Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

We docked after a cruise on the Legend on Feb 2, 2014. At the airport I realized I left my wallet in the safe in our cabin. It was Sunday so Customer Service wasn't open. I had to wait until Monday to call. I had debit card, credit cards, checkbook, Durable Power of attorny, cash, insurance cards etc. My entire life is in that wallet. I was told they would do what they could to find it. I waited two weeks and called again. They said the ship had gone into drydock for remodeling and there would be a delay in retreiving lost items from the ship. Another two weeks and I called again. They said they were still receiving items from that particular cruise. Finally March 7th I got a call that they had my wallet. The rep said they had already mailed it and I would get it in a few days. I did receive it the following monday and everything was intact. They remove the cash and mail a check. But they told me exactly how much cash was in it and it was correct. So I am now waiting on the check which they said could take two weeks. I am very impressed that there was nothing, not a dime, missing. Kudos Carnival. I greatly appreciate it.


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video