Flag New York Times Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

Terrible!
They take several days to respond to an email question. Then they don't answer the question correctly. Took 3 email exchanges over 2 weeks to get to the answer to the simple question: will I have full digital access if I switch to Sunday only home delivery (from Mon-Sun).
Then...I call 800-NYTIMES and change to Sunday only. After a week, and no change to my delivery I call again - guess what, they have no record of my call and my change. This after I spoke to a customer service agent and made the change. Unbelievable incompetence.


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video