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To whom it may concern,

My story may be too dull to be placed in the newspaper but the worst buying experience in my life should be told. I am from Las Vegas, Nevada and ordered a couch from Sears / Kmart January 20th. After receiving emails that it was "shipped" and "delivered" both of which were lies. As of today March 5th, they still wont issue me a refund or even tell me when I will receive my refund. As a small business owner who can refund an order within minutes, it just goes to show why they both will be out of business soon. This is by far the worst experience of my life and I will tell my story to any and everyone who will listen about the incompetence of Sears / Kmart.


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