Flag Barnes and Noble Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

Very poor customer service. Received book for Christmas that I had already read. Went to return it only to find the Pasadena CA stored closed... No notice to customers. When I finally was able to get to another store ( which was an inconvenience) they cited a 60 day return policy (it was 64 days since the purchase & exactly 60 days since I received gift on Christmas. ) all they offered was about 1/2 the price paid. I told my story to B&N twice, then had my phone call cut off. They hadn't even gotten my contact info...which should be the first thing the ask. And they didn't sound like they were willing to do anything about it anyway! I'm disgusted with their lack of service. And the person who bought me the book, and made sure I had the cash receipt available to provide, NEVER would have bought the book at B&N if she knew the stored would be closed less than a week later. So another reason to support your local independent bookstore. I'll make a point to diss B&N to everyone I can. We already did a twitter post!


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video