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Rented a car in St Croix. We had locked our keys in the trunk. Hertz sent one of their workers out to unlock the car. Instead of simply unlocking the trunk to remove the key, he instead went right to the drivers side door, thought that was odd. We mentioned to him again that the keys were in the trunk, he then opened the trunk and went on his way. Within an hour later, after we came back from lunch at a restauran our car had a window smashed and our belongings were stolen. It is a little odd that he was the only person that knew what was inside the vehicle. Note, that we are assuming, but it is just too coincidental that we were on a part of the island were there had been no previous reports of crime there. We then contacted the Hertz dealer and they acted like it was no big deal. The customer service was insulting! They did not understand what it was like to have everything you had with you stolen! I would reccomend you think twice before you book with Hertz. I know I will never even dream about renting from them in the future.


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