Flag AutoZone Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

On Sunday 2/23/14 @ approximately 1:25PM I went to Auto Zone on Moffett Rd, Mobile, Alabama. It was raining and I asked an employee 'Kerry' could he check my truck to see if the alternator or possibly starter was bad, because after church truck struggled to start, but eventually did. Remember it was raining, and he proceeded to tell me if he put machine on truck if would short out/burn out something. I called my son & exhusband and they both said they never heard of that and to go to another Auto Zone. I did just that, I went to Auto Zone @ The Loop/Government St & Another street I can't think of right now. They were already checking another car and proceeded to mine right after. I was so out done I forgot to get the employee's name who helped me. Did 'Kerry' not want to go out in rain? I was disappointed and frustrated that the employee would go to that extreme to get out of work. No one was in line when I stepped up to counter, nor was Kerry on phone. Although there was a very large AutoZone truck outside that maybe had to be unloaded. Unlike the Loop Store where there were two people ahead of me and machine was also already being used. I been doing businee with AutoZone for almost 30 yrs, I Am A Female, and I just brought another battery from AutoZone in Dec, so I didn't suspect a problem with battery. Thanks for listening, I'm still gonna do business with AutoZone, but this employee 'Kerry' needs to be retrained, I think he thought since I am female he could get over. That could've been my mother he did like that who still drives @ 81 yrs of age. I didn't appreciate it @ ALL!!!!!!!! Thanks Again For Listening.


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video