Flag New York Times Customer Service Review

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We accepted a promotion for the New York Times after receiving the Wall Street Journal many years.
What a disaster. First, we were notified that the
subscription was received & would begin on Jan 24.
Jan 24 came and went - no paper. It is now Feb 18 -
still no paper. But we did receive an invoice.
If you even try to call one of their so called customer care numbers, you get an automated system that
asks you to choose from many services that have nothing at all to do with what you need.
Then, in frustration, you hit 0 many times and finally they tell you the wait time and start to play music. I waited for 30 minutes the other day and finally gave up. Today I cancelled my non-subscription. If a fine newspaper wants to continue to be a fine newspaper, I assume they need customers. If that is the case, I think they need to pay attention to their 'worst of the worst' subscription dept and online phone service.
PS - they said I should go online, but didn't offer me any way to sign up. Just put in your username and password (which I do not have). Therefore I can't use the tool they are supposedly offering.


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