Flag Carnival Cruises Customer Service Review

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We just finished our Caribbean cruise on Carnival Valor and filled out a survey with high praises but failed to recognize the Guest Services supervisor, Moises Clarena. Somewhere on the ship, we misplaced our camera and reported it to Guest Services. It had not been turned in but Mr. Clarena took great care to record all the information in case it was turned in and provided us with a letter confirming our loss. We thought he went well beyond what was expected and appreciated his time and concern.


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