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Some of the compliments i've received lately as below:

1) I spoke to your customer service officer named Adrian. He was very helpful and proactive. I just want you to know that he is a valuable asset in your company and he needs a raise. Please let everyone know how helpful he has been. More power to your team!

2) I would like to commend your employee, Adrian for providing such good customer service. I have called your line to ask for a courier service in Singapore, but apparently DHL isnt the right company to call. He responded to me very politely and gave me an alternative number to call and explained why DHL is unable to provide such service. I find this very praise worthy as not all customer service staff i talked to provided alternative options to me especially if that option is not a part of their business. I would appreciate it if you could include this commendation email on his evaluation files. Please train more cs staff like him as he has displayed the qualities of a good CS officer.

3) I would like to commend on a Customer Service Office Mr Adrian who answered my call on 8th Feb 9.40pm and assisted me in all areas of queries on my package. I was making the call from Malaysia and the reception was really breaking but he tried and pick up all the words and even have the ability to reconfirm my email address as it was different from the company name.
He is the best customer officer I have ever encounter all these year. Kindly forward this email to his boss or the relevant department.

4) Team,

I would like to share that Adrian has earned himself yet another compliment this year!... This would make his tally to 5 this year.

The customer is most impressed at the way he handled her service call. The words fantastic was used to describe her experience when Adrian was attending to her shipment, and after knowing that Adrian is part of the team that I manage, she quickly wants me to ensure that he is complimented for the great service that was rendered. Customer said that Adrian was very clear and handled her call really well. The experience made her feel safe that her shipment was in good hands and has boosted confidence in DHL.

However, today’s experience took an opposite turn to that.

I am very thankful for the great experience that Adrian has given customer, as it has greatly buffered the negative experience that customer is currently facing with the same parcel. (This was an escalation that I handled this evening). . If you were to read the trace, you will agree that it has very serious repercussions. I have to admit that it if weren’t for the very positive experience that Adrian has rendered to the customer the day before, the escalation this evening would have taken a very different turn

Team, this scenario is a very classic example that if we consistently hold high service standards with our customer, they can be a little more forgiving when things go wrong. Adrian’s excellent service to the customer, has allowed me to handle the escalation better.

Adrian in reading – Well done and keep up the good work!

5) Dear Sir,

I would like to commend Mr Adrian Soh on his helpful and polite service rendered regarding a shipment to London. He provided very clear and concise information, and was impeccably polite in his instructions and queries. He also highlighted the limitations of the UK customs and advised me wisely against shipping food to the UK to avoid inconvenience.

I hope that other customer service personnel strive to be as thorough and helpful as Mr Soh, as he has reaffirmed my decision in using DHL as a courier.

Warm regards,
Nataniel

6) Hi Adrian

Just a note to express my appreciation to you for emailing me the necessary forms to assist me with the shipment documentation to my daughter studying in Australia, as well as your patience in explaining to me the required information to be completed to facilitate the ease of processing and customs clearance.

My daughter has received the shipment today.

As I would like to send a complimentary letter to your organisation on your excellent service, could you advise who I can write to.

7) I would like to compliment Adrian for his excellent customer service. He went that extra mile, and extend his full assistance retrieving shipment details, dated 4 months back.

Adrian put himself in customer's situation on how important the information was to customer.

Pls do appreciate him as a staff of DHL Express, to allow other customer of yours to benefit from his service too. He portrays how high DHL Express service level can reach.

8) Thank you so much for your extremely professional assistance. I am pleasantly surprised at the painless way this delivery is handled, having experienced other courier companies' services. You may convey my message and thanks to your line manager by forwarding this mail to him.

Thanks again
Chwee

Hi, My name is Adrian and am proud to be part of a dynamic team like DHL express, in my country Singapore and in Asia, DHL is a brand, we are honored to be able to live up to it. All my colleagues received compliments on a monthly basis, now the customers here are very demanding and it's very easy to commit a genuine mistake and provoked a customer, then received a complain than to get a compliment. We strive to assist anyone, even if you are an international caller, please do not discount DHL in any way. Wish you have the best shipping experience everytime, otherwise we are here to assist you fully.


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