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At first I called and I spoke to Brittany Lyons ID at first she was nice but I got aggravated because she kept putting me on hold for about 30 min without even clicking over and letting me know what she was doing . While I was on hold I was talking to my fiancé who was sitting right next to me. We were talking about someone and she thought I was talking about her so she kept adding on to the conversation. Okay first of all that's really unprofessional your suppose to be helping me with understanding my bill but instead your adding on to my conversation . She thought I was calling her names when really the conversation was never about her in the first place which I informed her but she ignored me and put me on hold. I tried to be nice but she did it for the second time so I asked to speak to a manager and that's when she hung up on me after I been waiting for about an hour and a half. That's when I called to cancel my service because I did not appreciate the way I was being treated by someone who's suppose to help me . I wish AT&T would take the appropriate action for this misbehavior. Thank you


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