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i would never rent a car from hertz on ninth street in stroudsburg pa ever again. there customer service reps were rude and did not attempt to rectify my messed up reservation. the service rep on the phone was even worst she completely screwed up the reservation. And even though I was eligible for a two car upgrade they refuse to honor my upgrade and only offered a one car upgrade. i am totally disappointed with the company and feel let down, that they would loose a loyal customer over an upgrade.i really think that hertz should retrain there reps. no rep should ever tell a paying customer that " the truth is that the company looses 20.00 dollars if they give you the upgrade and "that these cars don't stay on the lot too long". those words just cost hertz my reservation for 350.00 and my cousins reservation for 400.00. So now i ask hertz was it worth saving those 20.00? I dont think it was !


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