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"Unprofessional And Laissez Faire"
I Bought A New Nikon Camera Which I saved Up For Quite Awhile. I Used The Camera For 11 Months And It Developed A Problem, With A 1 Year Warranty. Before The Year Was Up, I Sent It In To Customer Service As Instructed.

1. I Contacted U, By Email And By Phone. Send The Camera Along With The Warranty And Purchase Receipt. Which I Did.
Carefully Wrapped And Insured .
2. You Sent The Camera Back . With The Paperwork.the Camera Was Rattling Around In The Package !

Very Unprofessional! No Wrapping Unsecured In The Box.

3. Requesting Paperwork That I Sent And Customer Service Wrote On The ????.

4. I Called Again . Now The Camera Has A Dent In It ,from Your Poor Customer Service! You Called Me For 3 Months Requesting The Warranty And Paperwork. Which You Had All Of The Time. When Calling Each Time You Verified Having The Paperwork.

Then Called Back 3 Days Later Requesting The Warranty And Receipt Again!

Then "finally" You Responded Saying It Was Out Of Warranty.


5. I,m Now Shopping For A New Camera.

6. I,m Sending The Camera Back To You The Right Thing To Do Would Be Replace It Especially Since It Was Sent Back With No Care Or Attention To Wrapping Or Protection. Enclosed With A Detailed Description Along With A Time Line Of Events.


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