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I am emailing again to complain about an issue I have been having for almost three weeks! I have called and emailed and each time they say it is being escalated! I have to continuously keep calling because the issue is when I get a missed called (I don’t answer or call the voicemail) I get a minute deducted. They have had me update my phone they even have given me credit for the minutes lost. I have to call every couple days for that! Today I called and I talked to someone he says yes it is an issue and they will be escalating it again! I ask about the 16 minutes I have lost since I called on Thursday. I even have pulled up the records. He says he can’t do anything about it. I say they did in the past and ask for a supervisor. The Supervisor Chester says that even though the issue is being invested he can’t help me then puts me on hold. He comes back and says that the issue is supposed to be happing! All this time calling and it’s supposed to be happening now! I inform him that I have called quite a few times and it shouldn’t they are even aware of it. He says that he doesn’t know why they are investing the problem that for weeks different people are aware of and that he cannot help me and that those people were wrong. All of them?!!! I am baffled by all of this! I don’t understand how this issue can go on for so long. I have had virgin mobile for a while I even switched to a different carrier but then came back to Virgin Mobile because I thought the service better, but with the service and the customer service that is being displayed it is becoming apparent that this company not only does not inform its employees about ongoing issues but they do not value me as a customer.


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