Flag Citi Mortgage Customer Service Review

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Please be advised that CitiMortgage or Citibank does not have actual loan officers they could not pass the state tests that are required by mortgage brokers or Mortgage bankers they hide under the federal charter laws and they use collection agents to submit refinance applications with zero training and or mortgage knowledge go to a local broker or banker for a refinance or purchase money mortgage do not waste your time money or sanity with Citi. As far as concerns regarding modifications, same story from upper management to supposed titled Support Specialists they have no idea of what they are doing!!! When the assistance programs were first enacted they were modifying mortgages based upon unemployment income which is non-sustainable and a year later was reprimanded by US Government should had only gave reduced payments for up to 6 months under Unemployment program. Then started giving modifications to a divorced couple, with only 1 signature and a quit claim deed. No good since quit claim deed only relinquishes that spouses claim to ownership of the home will remain legally liable for debt until satisfied. Now Citi is trying to get the other spouse's signature on the modification agreement by sending a $100.00 gift card!! Wow let me locate my dead beat abusive spouse to sign these documents 2 years later, I don't think so!! All these stories are 100% true and amazingly it is with every lender since they do not want to pay a decent salary nor do they want knowledgeable employees since they do not want to be held accountable?? It is pass the buck around here!!! Your documents that you faxed in always missing? Fax servers and e-mails are uploaded off-shore in Manilla Phillippines, Mr Jones's paystubs were uploaded into Mr Smiths account that is why they say we never received them. Now all the lay-offs and servicing will be predominantly handled off-shore to save these too big to fail Banks reduce their costs and show a profit for their investors at the hands of the US tax payer whom bailed them out is just amazing


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