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I have been going in circles with their incompetent "customer service" department for a few weeks now. They just reply with form emails, they don't sound like they even read my emails. I spoke to a supervisor, she couldn't straighten out my account and said another supervisor would call. She didn't. Their site is impossible to navigate, half of it doesn't function at all. I'd like to cancel all my subscriptions but I love the NYT. The Times is damaging their customer base with this bunch of clowns handling their service.


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