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I purchased a 2010 Toyota Pruis. It spent 1 year in NH. Then Atlanta, Georgia. In August 2013 we had the total brake system taken apart and looked at, excellent condition, needed no work. November 2013 in Atlanta took it to the dealership to have all the brakes checked out, my daughter is driving it and I wanted to be reassured the brake system was still in excellent condition. Late November they inspected the entire brake system, and everything was completely fine, still needed no new parts. Last week less than 2 months later my daughter drove to NC for the weekend. She heard a slight noise coming from the back. She stopped at the first Toyota dealership (4 miles away). With NH plates, they must have figured she was a young college student with her parents car heading on Spring Break, with mommy & daddy's credit card. She was told the entire rear brake assembly was COMPLETED RUSTED OUT BEING A NORTHERN CAR. Estimate to fix was $1200.00. After much research of what they said she needed I found the dealership to have been extremely wrong, considered it a "BLANKET REPAIR," told my daughter to sign for consent to repair and to either fly back to Atlanta or rent a car. I called Toyota Executive Directors and explained the problem. I got absolutely nothing but excuses from 2 different "executive directors." Had the car towed to another Toyota dealership, 8 miles away. Was told this repair was not caused from typical "wear & tear," but something had to be defected. Their estimate was for $450.00. I compared parts from each estimate only to find the first dealership wanted to make more money off from a young, female from NH. Only now Mom is involved and I will continue to call, email and post where I can. I realize Toyota has had several "class action" law suits & too many recalls, and I see such a decline in their quality, customer satisfaction and honesty. I am so very disappointed in their actions. My result finally after 5 full days making numerous phone calls and emails, imagine TOYOTA OFFERED ME $200.00 toward my bill. Unfortunately after figuring a rental car for 2 weeks, towing and the rest of the repair brings my out of pocket expense to $600.00. I am very disappoint with their offer and they have NO reason to pay the cost of the repair of my Pruis. I say this because I have spoken to 22 independent Toyota Service Directors from Maine to Florida, explained my situation and all 22 said Toyota should stand behind this because it was not common "wear & tear," and some part was defected. So anyone out there needing work done in North Carolina BEWARE OF BLANKET REPAIRS.


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