Flag BMW Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

BMW service is HORRENDOUS - NONEXISTENT. I have yet to talk to anyone. My car was stolen by a valet at a high end hotel, taken for a ride and subsequently rUn into a lamp pole and totaled the car. The hotel insurance company has been incredibly generous and accommodating. The only problem is BMW - I have been calling BMW Assist, Financial office, Insurance office, corporate office, Irvine BMW dealership, and NO ONE has returned my call. I have been passed on to different people who then put me on hold for 10-20 minutes, I finally hang up in disgust. I am a victim of a crime and they are not liable for any of the damgages - as a matter of fact - the insurance company will pay for everything but they cannot talk to BMW because I am the one with the lease. The insurance company made arrangements for my rental car NOT BMW because they will not return my calls.

I will NEVER, EVER DRIVE A BMW AGAIN. I have talked to several people and they all report horrible service from the Irvine BMW as well corporate. BEWARE! This has caused me undue stress - not the insurance company but BMW!!!


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video