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Had Charter for about 3 months and thought it was great. Then one day everything went out phone, TV and internet. I called at least 14 times over a weeks time. Each time I had to repeat my story. I was promised a supervisor would call back within a certain time frame - no call back from anyone. The last time I called was the day my neighbors across the street were having Charter installed as a new customer. I was told there were no service trucks available and it would be at least 2 days before one could come out. I informed the CSR that there were 2 Charter trucks sitting in my neighbors driveway right now. Couldn't we contact one of them and have them come fix. I was told install and repair techs are different. 2 days later the same tech that installed my neighbors new cable came to fix mine!! He said if someone had told him he could have fixed us in about 5 minutes. There was a bad part in the box at the road. I called Charter back and blasted them - no one really seemed to care. New install they are all over you. Loyal existing customer they could care less about you. I hate it and am thinking of dropping and getting a digital antenna and Netflix!!Charter has horrible service!!!!!


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