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My husband purchased a car battery for just over $134.99 plus tax, mid of this year, and it is December and the battery was defected, holding no charge. The battery had a 2yr warranty, therefore he made efforts to seek reparation from the store. The purchase was verified via the scanned item, and Kmart rewards system and the original store stated they could do an exchange, his only intention. The store located on Orchard Park RD. did not have it and a service representative then contacted the store on Walden Ave. Buffalo, NY. He/She confirmed the product and he drove nearly 20 minutes away to the location. Upon arrival, the service representative stated that they did not have the battery at that site. He was directed to the manager on staff 12/26/13, 7pm (Walden site) whose first name was Blaine, be advised that the spelling may not be exact. The manager very uninviting, quite rude, and had no sympathy for the customer, my husband. He could not empathize with his situation and anxiety due to a highly unsatisfactory experience and product, and stated that his mood was a result of meeting the need of many staff "calling off" the day after Christmas. Managers are to be trained to address such dilemmas and most certainly should not project that aggression onto a customer who had been making an effort to address a problem since 3pm that same day. The end resolve was that a Cashier who on the receipt name is Cindy, refunded him a gift card of 73.95, claiming it to be a "depreciated value" clause. He had to travel to another distributor, Auto Zone, to purchase the item, they took the battery, and our only option it to return to the store as consumers because we were only given a gift card. Customer care/service at it common, worst. After the gift card use, Kmart with not be a place we will ever frequent, and it cast a grey cloud over their sister store, Sears. To sum it up, no battery, an offensive refund, and poor service!
So much for "K-mart smart".


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