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I just completed my second conversation with Customer Service.

I was thrilled to be able order items online for Christmas and have them delivered or for pick up at a store.

On Dec. 2, I ordered a Ergobaby carrier which offered a free liner ($25 value). On Dec. 15, I opened the package and found no liner. Called Cust. Serv. and talked to a supervisor and expressed my disappointment in not receiving the liner. After a discussion, she said she would give me a $25 cert so I could either order the liner online or pick it up at the store. She gave me a reference number but since I was driving, I could not write the number down. She said she would email me the number and information re. our conversation.

It is now Dec. 20, and I have not received an email from her. I called Cust. Serv. again today, and was told they do not have any record of that call.

I am very disappointed that I was lied to. Actually, duped and made a fool of, since she said one thing, making me feel like a valued customer, then did nothing.

I have shopped for years at Toys R Us and loved taking my grandchildren there. However, I will no longer do business with a company that operates this way. It may only by $25, but you have lost much more than that from me and from friends with whom I will share this experience.

Phyllis Larned


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