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WORST WEB SITE AND CUSTOMER SERVICE EVER. I recently placed an order for 5 items from the Toys R Us website. All items were available when I shopped the site and submitted my order. I receive a confirmation email a couple minutes later showing two of my items(which are Christmas gifts) would not be shipped until after the New Year. I immediately contacted Toys R Us and was advised by a very rude and unpleasant service rep that it was too late to cancel the items because the order had already processed. I advised her that I was not trying to cancel the entire order just the two items that are apparently out of stock now. Of course she could not help me. I spoke with two supervisor who also said there was nothing they could do. How is it that you don't have the items in stock and I can not cancel my order for items that are not due to ship for another 2-3 weeks. This makes absolutely no sense to me what so ever. Now you think I'm going to wait until after Christmas to get them items just to return them anyway. This is not a consumer friendly company. Never will I purchase anything from Toys r Us again, online or in the store. And you wonder why people spend their money else where.


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