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I have been a customer for several years now and today was the worst experience I have ever had! I called to renew my account and was treated very rude, not only by a listener care rep but a supervisor as well. I was told to not worry about what he was saying and was treated very poorly. "Tom Franklin", I'm sure that was his alias, was very rude and unprofessional, especially as a supervisor. When I was told the amount for my renewal, it had been a completely different amount that was charged to my card., a $150 dollar difference. When I asked why the amount I was being charged was different from the amount i was told previously, I was told by the listener care rep that it was the amount he had told me to begin with. I write everything down. So when I repeated the amounts, the rep accused me of not listening to him. When I asked to speak to his supervisor, I was put on hold for almost 10 minutes, which is fine. Once the the supervisor "Tom" answered the phone, he started repeating what the rep had already explained. I then asked for a refund of the money because I was not paying the amount I was being charged after being told a $150 difference in amounts. He began talking and when I asked him to repeat what he just said he told me not to worry about it. When it's my card being charged I am going to worry about. When I told him that he was being very rude and unprofessional he got loud and began yelling at me. In my defense I yelled back. How is it that person in his position can get away with yelling at a customer!? I have never been treated in such a way! I am very appalled by the way I was talked to.


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