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I have been with VM for five years, this is the first time i have ever had an issue. My new phone hasn't worked since i got it, four and half months ago. My husband got the same phone, at the same time, his works perfectly. I have been dealing with "customer service" for the past four months and I still don't have a working phone. Have paid my bill every month and had to use my husband's phone, which he has paid so that i can use up his minutes calling vm. Every time I hear "sorry" and "wait." Ridiculous is an understatement.


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