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I seldom have much good to say about telephone technical support but am making an exception for Canon, at least in terms of my experience today. My PowerShot SX 130Is will no longer transfer photos to my PC using a USB cable, which had been very convenient for the three and a half years I've owned the camera. A local shop said that the "pins" in the camera's USB port were broken and sold me a memory-card reader, which I'd not been able to get working for several months so had simply been inserting the memory card directly into the PC USB port. Last night the PC wasn't recognizing images on the memory card, despite repeated attempts, which seemed to leave no options. Though I had to place two calls and talk with two successive reps to get my issue resolved, both reps were attentive and patient. The first rep thought the problem was with the PC's internal card reader; it's a good thing I didn't take that advice as it would have entailed an $$$ session with my PC tech support, which would have been fruitless. I called Canon a few minutes after hanging up with rep #1 to ask an incidental question and was connected with rep #2, who was able to help me figure out that the memory-card reader just hadn't been seated precisely in the USB port of the PC. As soon as that was accomplished, all of the photos transferred fine, and, per above, this was my first successful use of the reader. Though it would have been "more ideal" if rep #1 had given the accurate diagnosis (a call about same issue a couple of months ago had not been helpful; that rep had suggested I upgrade my camera (!), the time spent on the phone with him wasn't wasted as it led to the solution from rep #2. I think a lot of the quality of the communication stemmed from being able to talk with U.S.-based reps (Chesapeake, VA). I hope Canon keeps its tech support in the U.S.


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