Flag Brother International Customer Service Review

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They have the worst warranty policy ever! I am having my machine replaced because of an error and in order for them to replace they said that they need a credit card number for security in case I don't send the malfunctioning one back. Ok I can under stand that (but I don't like it). So I give them the number and I noticed later that day they charged the $50(before my printer was even sent out). Now I get my new printer and immediately pack up the new one and send it back. 3 days later I noticed that my money still has not been released. So I give them a call and after waiting for an hour to have someone pick up the phone, this is what they said.

Yes we have received your machine but we will not release the $50 back to you for 10 business days.

Its my money you have your machine why in the heck do you need 10 business days to give me my money back.

Needless to say I am angry over the whole thing and I will not ever buy another brother product again.


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