Flag AT&T Worldnet Customer Service Review

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When ATT got in bed with Yahoo (talk about marriages made in hell!), they transferred all of their older att.worldnet dial-up internet accounts (and the credit card charging info, of course - let's not forget the important stuff...), but did not transfer any of the customer-service related info, or correctly transition the old accounts to into their new high-speed dial-up or U-Verse account families. As a result, if you were an old worldnet customer they have continued to bill you (with monthly fee increases from 9.99 to 16.99 to 19.99 over the last four years - this is for slow-modem speeds, mind you) without ever upgrading your service. For all these years now we old dial-up customers have been suffering slower and slower speeds, and worse connections (if you can get a local access number to respond at all), and the only time you will hear from ATT is to auto-update the expiration date on your credit card - which is the only web application they have which works at all for those old accounts. Have been trying to cancel my service for the last three months, and have finally given up - I'm telling my credit card company not to accept any more worldnet charges. Last business I ever give to ATT.


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