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I brought a homeless day worker to PNC to cash a check drawn on my account. The Sanford branch manager had the personal discretion to waive the $10 fee and help the guy out, but wanted to be a selfish petty and refused. I complained that all their smiley talk about customer service is hypocritical phony lip service. SO guess what? For daring to complain about a policy you might disagree with - they canceled our accounts! Two business checking accounts and a Merchant Service account. How? In the typical way you would expect a machine-like uncaring big bank to act: a form letter in the mail, unsigned because no one had the courage to call or face us. This is the same type of â??smiley customer serviceâ?? attitude PNC uses when they foreclose and drag grandma out of her house and throw her onto the curb. AVOID PNC and move your money to a local, truly caring credit union. When more of us, the People, do this then the heartless, backstabbing bully big banks will change.


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