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I paid for 2 day shipping and Shutterfly's website said it left 7/17....as of 7/20, order is not here the the FedEx tracking link says I won't get it until Mon 7/22. I called asking for a refund of my shipping and all I got from customer service was an online pdf with instructions for me to send back my order, at my cost, for a refund (minus the extra shipping I paid for) of the order only. The guy on the phone was nice but kept giving me the run around. Have been a Shutterfly customer for over 10 yrs, I was very surprised at this. I sent an e-mail with a screen shot of my order that included the dates, we'll see what they do about it.


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