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In March a vehicle crashes on to external AT&T Utility / command cabinet. No one from AT&T notified me...and they have my phone number....and Debit Card # !!!
I am unemployed and on unemployment benefits, by law, I am required to do job searches, send resumes and go to interview appointments each week. My computer could no access the internet and would get solutios to problems. Followed directions, solutions and commands and the continous message was that I had no INTERNET. In despair I informed my son, "THE GENIUS" and his comment was: " you..crashed your computer. With limited income from unemployments benefits, I too my computer to a repair shop...MY 'XP'!! The owner was able to connect to the internet but, as a merchant, he needs to make money and pushed the panic button on to my system; backed up by my know it son, and was told I had to get a new/refurbished computer. I told him my money status and, what I believed to be ''Sympathy"" convinced me to buy a refurbished ''vista business' computer. Big mistake. there is nothing better than an XP and this vista, until I learned the basics, had me in the tunnel a of distress, panic and anxiety of beign eliminatede from Unemployment Benefits by nit complying to their bylaws. Again: no internet acces!!! Trips to the library an unemployment office to use their computer became my stressful situation. Every day I would attempt to access internet and at times was lucky to access but within 5 minutes was disconnected due to failure. This was daily in March, April and current month [ 2013 ]. since I had a 3 month guarantee on Vista Computer, the Shop Owner replaced the unit! After many calls and long periods of time on hold to AT&T Customer Service and technical support I finally got a Technician 6 days ago and she went thru every step to see what eas wrong... Finally, she asked me if there was any road construction near my home. Yes!!!!!!!!!!!! For months. She scheduled me for a Tech to come to my home. Two days later a Tech comes to tell me that he had BAD NEWS: THE CAR ACCIDENT and their problems to set internet service to the users dependent on that particular area. !!!!!!!!!!!!!!!!
I paid my monthly fees for March and April, without beign advised that I had no internt. Two days ago [ 05/03/2013 ]I called Customer Service Tech Department and was given credit for the above mentioned months plus May. Duuuuuh?
I tried sending an e-mail to ATT and got 5 different ''DAEMONS [ RETURNED E-MAILS WITH WRONG ADDRESS ] . My goal was to have a big honcho be aware of their lack of consideration to internet subscribers, the trouble, unneccesary expenses, stress and panic...NOT SO. tHIS WEB PAGE IS NOT MY LAST RESORT!!! I NEED HELP FROM ANY ONE OUT THERE THAT KNOWS HOW TO REACH AN ATT.NET EXECUTIVE AND MAKE HIM RESPONSIBLE FOR MY SITUATION AND TOTAL NEGLECT TO A 5 YEAR CUSTOMER. PLEASE HELP ME. THANK YOU, YAWLEE.


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