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Don't bother calling the WSJ toll-free number to resolve any issues. It's a call center based abroad (no, it's not India). You need to call WSJ at a local US number listed in their contact directory. I am a long-time subscriber and have seen rates gradually increase over the years but the last renewal notice was nothing less than an insult, $500 for 1 year or $900 for 2 years. I called the toll-free number in the renewal notice to question lower rates on Ebay and Amazon, and even on the WSJ website. I spoke with a rep, then a supervisor, and they were ready to let my subscription lapse rather than offer a lower renewal rate. I then called a US phone number listed in the WSJ contact directory. I spoke to 2 people with American accents who were polite and willing to assist. We reached a mutually agreeable renewal rate. I’m waiting to see how it all works out and hope for the best. My ratings below apply to the folks at the US-based customer service center; the toll-free number people were useless in resolving my issues.


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