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I have just experienced the most frustrating experience I have ever had with any company support from McAfee tech services. Long story short - a level one technician worked on my computer for 3 hours by controling it by using go to assist. He eventually deleted my McAfee but was unable to download it again and in the process messed up several other applications on my computer. I supposedly got passed on to a higher level technician but over the course of 1.5 days they never called me back even though I was promised a call back in a certain time after I made several inquires. The final frustration - we received a call from McAfee at 12:50 AM this morning. The team is located in India. This was either gross incompetance or a cruel joke.


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