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Now usually am not one to bash or say anything negative about a company. But, I am just flowing over with all kinds of emotions when it comes to FIDO and their so-called CUSTOMER SERVICE. I've been a customer with them since the beginning, I lost my BlackBerry and went to the Kiosk at the Scarborough Town Centre..The Reps i spoke to to inform of this and to get a new phone, totally ignored me. In the end I lefted even more upset than before I had arrived, and still with no phone. They were rude, scarcastic and extremely condescending and very manipulative. The supervisor was ALSO no good either and cut me off each time I tried to explained my concern. Weeks later STILL with no phone I finally spoke to a REP on the phone who decided to send me a new phone by mail since I had a year lefted in my contacts. She explained that I wouldn't have to extend my contact and that she would discount me for all the aggravations I had went through. I waited days to receive this phone and didn't, then my Bill came and the full cost of the phone was including still with no phone. I called a rep who said the system showed that I had received phone. I asked to speak to Supervisor who came on the phone rude AND did not make me feel as a valued customer.f FIDO***CUSTOMER SERVICE SUCKS !!!


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