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Because I had a medical problem I was forced to cancel my trip to New York, Using my mileage to travel was something that wqs still good until I notified CO of my cancelation. The rule seems to be another way of making money along with all the other scams eg.aisle/ window seats pillows etc. I was going to be charged $300 to replace my mileage until my health allowed me to travel again. What a great compensation for having accumulated afew 100,000 miles and then you have a new rule to scam the customer again. I do not have to fly with United/CO and do not fly much anymore but I can be verbal about the services. You are already making money off the extras.(73 yr old frequent flyer.)


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