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YMy name is Sherry O'Connor. I am sending an EXTREMELY URGENT COMPLAINT for what was by far the most absolutely horrific and worst service I have ever been treated with in my entire life! Two days ago, 7/18/12, I booked a last minute flight with Continental Airlines for the next day being yesterday, 7/19/12, from Logan Int. Airport in Boston, to Trinidad and Tobago with a layover in Newark. The reason for the lasf minute travel was due to the unexpected death of my brother with whom I was very close. My flight was scheduled to depart from Logan at 2:30 p.m. and get into Newark around 4:15 p.m. My whole trip started bad, and escalated into HORRENDOUS! The flight was delayed, and I didnt get into Newark until almost 5:30 p.m. I was not thrilled about this, but it was nothing in comparison for what was to come! I had a 7.5 hour layover in Newark which I was also not happy about, and then came the worst! Continental Airlines waited until almost 11:00 p.m to tell us that the flight was delayed again until 10:40 this morning! I am 3 months pregnant and informed Continental Airlines of this, and I was absolutely shocked and appalled at the complete and total lack of consideration, customer service and professional attitude displayed by the employees at Continental Airlines! I have never in my life been treated so poorly with an attitude of indifference! Continental Airlines did nothing to accomodate me regarding putting me up in a hotel for the night. They were extremely rude and made me sleep on the floor of the airport! 3 months pregnant and I'm forced to sleep on the floor of the airport, COMPLETELY UNACCEPTABLE! My husband payed $752.00 for a round trip ticket that was only going to be for a 2 day stay, and now its only going to be 1 day, and I've missed my brother's funeral! Not to mention severe pain I am experiencing in my stomach! I have given birth to 3 healthy children already, and this ia not a pain I have ever experienced! I fully intend to contact my lawyer regarding my experience and any potential additional problems that should arise because of this experience. Also, I intend to inquire what obligations Continental Airlines should have to me. I absolutely expect to hear a response back on this matter immediately!


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