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Washington Mutual News

Customer service company news

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Find the latest Washington Mutual news related to customer service below. We do our best to screen the news provided here for relevance and accuracy, but the links to articles found here are from 3rd parties so occassionally less pertinent materials get published. Please feel free to contact us to report other relevant articles, or to let us know of any material that should be removed.


61 total records found.
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IN RE WASHINGTON MUTUAL, INC. SECURITIES, DERIVATIVE & ERISA LITIGATION
4/29/10
WaMu "secretly minimized the effectiveness of WaMu's risk management group by relegating the group to a `customer service' role and adopting policies ...
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Kerry Killinger, the man who destroyed WaMu
4/16/10
According to a memo she allegedly circulated, risk personnel at WaMu were to play a "customer service" role and to avoid imposing a "burden" on loan ...
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Schumer calls WaMu jobs safe in Albion
11/13/09
ALBION -- About a year after acquiring Washington Mutual and its call center in Albion, JPMorgan Chase has committed to keeping the center open, US Sen. ...
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WaMu Branches Successfully Integrated into Chase Banking System
11/2/09
In order to ensure that the new branches are consistent in their operations and offer the same quality customer service as other Chase branches, ...
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Chase upbeat about future of its WaMu branch network
10/18/09
But apart from a large customer-service call center in Lake Mary, JPMorgan Chase had no operations in Metro Orlando — and only a few branches in the Tampa ...
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WAMU's Weekend Planner Planner: We We...
8/27/09
In the two hours Bey spent at Blue Plains, she watched 16 cars being towed onto the premises, and ten people claim their vehicles in the customer service ...
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Chase set to rebrand area WaMu branches
7/30/09
With the addition of Washington Mutual, which also had a credit card call center in Arlington, and Bear Stearns, which had a mortgage group in Lewisville, ...
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WaMu and Chase Still an Unhappy Couple
7/21/09
Then I emailed Chase's customer service center, and got this alarming response: "The branches and ATMs (for depositing) in the state of Florida have not ...
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WAMU/CHASE hidden savings acct fee SCAM
7/20/09
When I contacted CHASE/WAMU Customer Service, and CALLED THEM OUT ON THIS PRACTICE, (and the LACK OF NOTICE that the "no fee policy" had been quietly ...
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Lawsuit against Chase and WAMU
7/1/09
The lawsuit alleges that when Kimball contacted customer service, Chase claimed that an AVM showed Ms. Kimball's home had lost a significant amount of its ...
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JPMorgan Chase and WAMU Face More Lawsuits Over Home Loan Recalls
6/18/09
According to the lawsuit, Michell Kimball, a local businesswoman, first learned her HELOC had been frozen when a check she had drawn on the line had been dishonored and, when she called customer service, they informed her that an AVM showed the ...
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Chase, WaMu targeted in lawsuit
6/10/09
When Kimball contacted customer service, Chase said that an AVM showed her home had lost a significant amount of equity, according to a press release, but the bank wouldn't provide information to support that claim. And a different appraisal showed the ...
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Chase and WAMU Illegally Froze, Reduced Home Equity Credit Lines ...
6/10/09
The lawsuit alleges that when Kimball contacted customer service, Chase claimed that an AVM showed Ms. Kimballs home had lost a significant amount of its available equity. The bank refused to provide information to support that assessment. ...
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WaMu Saddles Credit Card Theft Victim With Thousands In Fraudulent ...
6/10/09
He's written letters and called executive customer service and it's gotten him nowhere. His crappy story, inside... I have a major problem going on with my WaMu credit card. I had thousands of dollars fraudulently charged in California and now they are ...
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Chase, WaMu named in lawsuit
6/10/09
When Kimball contacted customer service, Chase said that an AVM showed her home had lost a significant amount of equity, according to a press release, ...
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JP Morgan Chase Converts 2.9m WaMu Accounts In Pacific Northwest
5/31/09
JP Morgan Chase Converts 2.9m WaMu Accounts In Pacific NorthwestBanking Business ReviewTo ensure high-quality customer service, more than 1100 Chase tellers and bankers traveled from around the country to work side by side with 6300 ...and more »
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Chase Completes Conversion of 2.9 Million WaMu Accounts in Pacific ...
5/28/09
To ensure high-quality customer service, more than 1100 Chase tellers and bankers traveled from around the country to work side by side with 6300 counterparts in the Pacific Northwest, supplementing 100000 hours of training on the new software and ...
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WaMu, Chase, And The Case Of The Missing Deposits
5/28/09
The checks have been lost in space and after four calls to Chase customer service and three weeks passing, still no sign of the $1150. They keep telling her the checks were mailed to the wrong address b/c WaMU is now Chase, but the checks would be ...
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Why I Fired Washington Mutual (Chase)
4/27/09
You can win or lose a customer based on the manner in which you deal with a customer service problem. As customers, we all know that their is a spaghetti landscape of phone systems, call center locations (yes, some are international-based), ...
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Chase, WaMu employees building Habitat for Humanity home
4/13/09
Local employees of the JP Morgan Chase call center and Washington Mutual operations center are pulling together to build a new house as part of a Habitat For Humanity project. Jay Clingman, chairman of Chase’s San Antonio operations, says he hopes this ...
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Chase takes over local WaMu branches
3/31/09
"Think first of customer service." Chase promised eco-friendly remodeling work at all of its newly acquired branches, and plans to open about 20 more throughout the state. Chase has about 100 employees in Kern County, and is Bakersfield's fourth ...
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WaMu: No Refund, You "Authorized" Those Muggers
2/6/09
Per customer service's instructions, he filled out a request for a refund due to the unauthorized use of your card. By law, you're only liable for the first ...
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13 S.A.-area WaMu branches to close
1/30/09
Last month, JPMorgan Chase also announced it plans to keep open WaMu's 1800-employee call center in the Stone Oak area. In addition, JPMorgan Chase has 2500 ...
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Buzz: WaMu going back to traditional designs
1/11/09
... retail banking approach that combines banking and friendly customer service in a welcoming retail environment," the company touts on its Web site. ...
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WaMu cutting 139 local jobs
12/3/08
BY SCOTT BLAKE • and WAYNE T. PRICE • December 3, 2008 Washington Mutual is cutting 139 jobs at its regional customer service center in Melbourne, ...
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Washington Mutual To Cut Thousands of Jobs
12/2/08
The bank does have a call center in San Antonio with 2000 workers. WAMU officials have not said if any of those San Antonio jobs are in jeopardy.
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Washington Mutual's Albion call center to stay open
12/2/08
After months of turmoil, 800 workers in Albion, Orleans County, can breathe easier: The former Washington Mutual Inc. call center will stay open. ...
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WaMu call center dodges bullet
12/2/08
The former Washington Mutual Inc. call center in Orleans County will be staying open -- avoiding the nationwide layoffs announced by WaMu’s new owner, ...
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Melbourne WaMu center to lose 139 jobs
12/2/08
BY SCOTT BLAKE • FLORIDA TODAY • December 2, 2008 Washington Mutual is cutting 139 jobs at its regional customer service center in Melbourne, ...
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Orleans County WaMu Call Center to Stay Open
12/1/08
(Albion, NY)–The 800 employees at the Washington Mutual (WaMu) call center in Orleans County will not lose their jobs, as was originally discussed. ...
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WaMu to Lay Off 4600 in Bay Area, Seattle
11/21/08
JP Morgan notified WaMu employees on Thursday that it would close the 1200-person, 217000-square-foot Washington Mutual operations (call) center in ...
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South Sound banks capitalize on WaMu fiasco
10/1/08
The credit union's call center also has been busy answering questions about membership, converting accounts and whether the credit union was involved in ...
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WaMu debts surpassed $8 billion Business First of Buffalo
9/29/08
The future of Washington Mutual’s call center in Albion, which has approximately 800 employees, is not known yet. The operation serves WaMu’s banking ...
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Schumer makes WaMu appeal
9/29/08
Charles Schumer has appealed directly to JPMorgan Chase’s CEO in an effort to preserve the more than 800 jobs at the Albion call center formerly operated by ...
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Change the name but not policies, WaMu patrons say
9/27/08
But retail banking customers said they’re more concerned about the potential for customer service changes than they are worried that their deposits might ...
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Overlap Will Bring Trims to Chase, WaMu: Chicago Area Home to ...
9/27/08
Jose Ramos, 23, a student at the University of Chicago, walked into a downtown WaMu office Friday to talk to a customer service rep. ...
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WaMu operations sold to JP Morgan
9/26/08
What the ownership change for the company commonly known as WaMu means for its call center in Albion and approximately 800 employees is not known yet. ...
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How the Washington Mutual Takeover Will Affect Consumers
9/26/08
Customers can call a Washington Mutual banking representative at 1-800-788-7000 or the FDIC Call Center at 1-877-275-3342 with questions. ...
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Just a few people in line for opening of Washington Mutual in Palm ...
9/26/08
Continue to bank just as you do today; same branches, account numbers, checks, ATM, debit and credit cards, customer service phone numbers, ...
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How the WAMU buyout will affect you
9/26/08
... or the IRS to determine how to book the loss on your taxes. The FDIC has also set up a call center to answer your questions. That number is 877-275-3342.
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JPM: Wamu's Branches Are Deal's Crown Jewels
9/26/08
JPMorgan Chase's reputation for customer service is less entrenched. But last week's deal punctuates a broad effort by JPMorgan in recent years to improve ...
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WaMu's North Texas customers wonder what's next
9/26/08
“They have outstanding customer service.” The Walshes aren’t alone among WaMu customers in wondering what’s next. WaMu customers withdrew $16.7 billion from ...
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Questions and answers about WaMu
9/26/08
WaMu said nothing is changing for the moment, including customer service phone numbers. Direct deposits and automated payments and transfers remain ...
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WaMu Customers Keeping Calm Amid Collapse
9/26/08
Inside the bank, an elderly woman talked with a customer service representative about her fears that her money was safe. She told the representative that ...
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Local WaMu banks to stay
9/26/08
The fate of the Washington Mutual regional customer-service center at 3990 S. Babcock St. in Melbourne seems less certain. Records show the center employed ...
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WaMu customers wonder what's next
9/26/08
"They have outstanding customer service." The Walshes aren’t alone among WaMu customers in wondering what’s next. WaMu customers withdrew $16.7 billion from ...
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Area may lose hundreds of jobs as result of Chase-WaMu deal
9/26/08
... 1800 at a document-processing center just south of Dallas/Fort Worth Airport and 450 at a south Arlington call center that handles consumer accounts. ...
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Chase's WaMu buyout gives it the most branches in D-FW
9/26/08
WaMu employs another 450 people at an Irving office that provides back-office support services, plus 1200 at an Arlington call center. ...
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What WaMu sale means locally
9/26/08
But he's stuck around for WaMu's generous benefits such as free checking and free money orders and its good customer service. "Everybody at the bank knew me ...
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SOLD: JP Morgan takes over Washington Mutual
9/25/08
... assets of $307 billion and total deposits of $188 billion. WaMu customers with questions should call customer service at 800-788-7000 or visit www.WaMU.com.
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WaMu stock gains 22%
9/12/08
PAUL SAKUMA/The Associated Press Seattle-based Washington Mutual has more than 100 branches in Dallas-Fort Worth, an Arlington credit card call center and ...
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Washington Mutual stock gains 22%
9/11/08
The bank has more than 100 retail branches in the Dallas-Fort Worth area, an Arlington credit card call center and an Irving center providing back-office ...
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S&P Picks and Pans: Wells Fargo, Washington Mutual, TW Telecom, JC ...
9/9/08
We also expect JCP to maintain tight cost controls without compromising customer service and off-mall expansion, which we view as growth drivers. ...
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WaMu: You're Lying About Someone Breaking Into Your iTunes Account
8/25/08
I call Executive Customer Service the day my flight is leaving, and leave a message. No response. I beg for a ride to the airport, and on my layover, ...
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WaMu Online Banking Treats You Like A Criminal
8/5/08
After several calls to customer service and talking to supervisors, I had most of the holds removed. In order to get the $1000 from the bf to pay my ...
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Washington Mutual takes $3.3B loss
7/23/08
Washington Mutual Inc., the largest US thrift and operator of a national call center in Orleans County, reported a $3.3 billion quarterly loss on July 22. ...
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WaMu, Wachovia Rally
7/22/08
WaMu said it will instead focus its mortgage-originating efforts in its retail bank branches and Web site, and by expanding its call center operations. ...
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WaMu plans another wave of layoffs in September, sources say
7/15/08
And everything is on the table except what's necessary to maintain outstanding customer service and ensure we have high-quality controls in place. ...
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Sources: WaMu plans another wave of layoffs in September
7/14/08
And everything is on the table except what’s necessary to maintain outstanding customer service and ensure we have high-quality controls in place. ...
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WaMu could lay off more employees
7/11/08
"And everything is on the table except what's necessary to maintain outstanding customer service and ensure we have high-quality controls in place. ...
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Washington Mutual Bank Cutting Jobs Amid Big Losses: Another Bad ...
4/8/08
The bank instead will focus its mortgage business at its retail bank branches and expand its call center operations. Could it be that the bank could ...
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61 total records found.
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