News

Customer service industry news

Find the latest industry news related to customer service below. We do our best to screen the news provided here for relevance and accuracy, but the links to articles found here are from 3rd parties so occassionally less pertinent materials get published. Please feel free to contact us to report other relevant articles, or to let us know of any material that should be removed.

Maverick Capital Buys Corning Inc., Qualcomm Inc., Citigroup Inc., Sells ...
11/18/09
... origination, servicing, portfolio retention and default, augmented by the company's award- winning customer support and professional services. ...
View the complete MasterCard listing >>>

The Future of Salesforce.com? Twitter, Facebook and the Social Web
11/18/09
Salesforce.com is offering the capability to integrate Facebook and Twitter into its sales and customer support offerings, another sign the company is ...
View the complete Twitter listing >>>

Customers Connect with All My Sons Moving via Twitter for Customer Service ...
11/18/09
The Dallas-based moving company All My Sons Moving continues to provide customer service support through its online properties as well as direct contact via ...
View the complete Twitter listing >>>

Comcast Leases 106000 Square Feet
11/18/09
... as Comcast of Greater Florida/Georgia Inc. decided Deerwood North, owned by Flagler, would be ideal for its call center and administrative operations. ...
View the complete Comcast listing >>>

American Express Buying Revolution Money for $300 Million (AXP)
11/18/09
The stock has technical support in the $35 price area. If the shares can continue on the recent torrid run, we see overhead resistance around the $43-$45 ...
View the complete American Express listing >>>

Creating a Celeb-Style Holiday Party on a Walmart Budget
11/18/09
I ended up getting an award, at one of the properties I was contracted with, for customer service. I was always able to provide my regular clients like ...
View the complete Walmart listing >>>

Metuchen man honored by fedex
11/18/09
... Entrepreneurs of the Year at a banquet recognizing them for their business development, customer service results, safety record and community support. ...
View the complete Federal Express listing >>>

Microsoft, Salesforce.com Offer Social Tools
11/18/09
It is also designed to let users receive updates about data stored in the system, such as a customer-service incident or a revised spreadsheet or ...
View the complete Microsoft listing >>>

Medicare rules run up expense
11/18/09
The next day I received a call from a customer service representative advising me that they were unable to fill my supply request. ...
View the complete Medicare listing >>>

INGENICO: Best-of-breed alliance to pioneer secure, online, in-flight payment ...
11/18/09
The airline industry is striving to improve its customer service and make the whole experience of flying, from check-in to destination arrival, ...
View the complete Pioneer listing >>>

Fisher Price hiring seasonal helpers
11/18/09
To help deal with increased volume during the holiday season the company is hiring seasonal help at its call center. Seasonal workers must be 18-years-old ...
View the complete Fisher Price listing >>>

Lone Pine Capital Buys Apple Inc., Green Mountain Coffee Roasters Inc ...
11/18/09
... American attitude and design, its heritage in fine leather products, its superior product quality and durability and its commitment to customer service. ...
View the complete Apple listing >>>

Verizon introduces FiOS service in Philadelphia
11/18/09
Verizon has heavily marketed its high-speed fiber-optic data lines and customer service as competitive advantages to Comcast, which recently improved dismal ...
View the complete Fios listing >>>

Sony Ericsson leaving RTP site for Atlanta
11/18/09
Spokeswoman Karen Morris said the company's RTP operations included research and development, support functions, customer service and sales, ...
View the complete Sony listing >>>

Augusta to Lose Electrolux
11/18/09
Electrolux's national customer service call center, however, will remain here. The center employs about 100 full-time and 115 temporary workers. ...
View the complete Electrolux listing >>>

directv Hires pepsico Veteran as CEO; echostar Names New Chief
11/18/09
Dish, meanwhile, has shored up much of its customer service issues and has picked up steam in the last two quarters. The company added 241000 net ...
View the complete DIRECTV listing >>>

Cox Announces Major Consumer Protection Win; Settlement with Vonage
11/17/09
The company formerly paid incentives to customer service representatives for retaining or “saving” customers in lieu of cancellation when consumers called ...
View the complete Cox listing >>>

STUDY: Most Fortune 100 Companies Don't Get Twitter
11/17/09
Another effective use for businesses has been using Twitter for customer service. For example, Best Buy (56 on Fortune 100) uses its @Twelpforce for ...
View the complete Twitter listing >>>

Crescendo Networks Announces Twitter-Enabled Management Appliance for AppBeat ...
11/17/09
The option to have Crescendo Networks' customer support team monitor the user's Twitter account as a service in order to accelerate assistance when needed. ...
View the complete Twitter listing >>>

NCP engineering Takes Complexity Out of VPNs for Windows PC Users
11/17/09
Complete integration between NCP's VPN client and any third-party IPsec gateway reduces help desk calls and administrative complexity by automatically ...
View the complete Windows listing >>>

ORACLE CORPORATION: Oracle Corporation Oracle Database 11g. Consolidate ...
11/17/09
... front office such as marketing, sales, contact centre and customer service and show how Oracle BI applications can provide solutions to these.
View the complete Oracle listing >>>

Extending Microsoft Dynamics CRM 4.0
11/17/09
Figure 3.2 shows the device model that is commonly used in call center and manufacturing organizations, where multiple users may use the same computer (but ...
View the complete Microsoft listing >>>

Zacks Analyst Blog Highlights: Citigroup Inc., Liberty Global Inc., Comcast ...
11/17/09
... sell stake in Bellsystem24 to US private equity firm, Bain Capital Partners, in a deal that values the Japanese call center operator at $1.1 billion. ...
View the complete Comcast listing >>>

Pioneer(R) Surgical Technology, Inc. and Bonovo(R) Orthopedics, Inc. Establish ...
11/17/09
"With Pioneer's leading-edge technology and Bonovo's customer service and support, we are confident that Pioneer Surgical will become the preferred brand by ...
View the complete Pioneer listing >>>

Vonage in $3M settlement with 32 states
11/17/09
According to a multistate investigation, Vonage at one time allegedly paid incentives to customer service representatives for retaining customers in lieu of ...
View the complete Vonage listing >>>

Barclays Upgrades Exxon Mobil's Rating, Price Target (XOM)
11/17/09
The stock has technical support in the $66-$70 price area. If the stock can firm up, we see overhead resistance around the $77-$80 levels. ...
View the complete Barclays listing >>>

Travel Guard Selected as Travel Insurance & Assistance Services Provider for ...
11/17/09
"Travel Guard has built its reputation by providing exceptional customer service and comprehensive travel insurance protection," said Dean Sivley, ...
View the complete Travelocity listing >>>

Epic Fail: DirecTV Billing Department Takes 6 Months To Issue Refund, Still ...
11/17/09
If you've ever dealt with DirecTV you know how god awful their customer service is, I would actually rather speak with Sprint Customer service (yeah it ...
View the complete DIRECTV listing >>>

LiveWorld Launches Facebook Applications and Moderation & Management Suite for ...
11/17/09
... Get An Answer language and search structure, ways to highlight the top 10 questions being asked and many more customer support-specific features. ...
View the complete Facebook listing >>>

United Regional Health Care System of North Texas Deploys Cisco Unified ...
11/17/09
Once completed, the new network will allow United Regional to provide better patient care through call center applications and improved communication. ...
View the complete Cisco listing >>>

Geek Squad rivals: Bring 'em on!
11/17/09
Perhaps you're lucky enough to never have needed consumer tech support. (If that's the case, either you don't own a computer, or you own a Mac). ...
View the complete Geek Squad listing >>>

Cast Iron Systems Presents Integration Solutions at Dreamforce '09, salesforce ...
11/17/09
Rethinking Customer Service in the Media & Communications Industry Douglas Porter, salesforce.com Chris Stening, Managing Director, Easynet Connect & UK ...
View the complete Salesforce.com listing >>>

Bluewolf Announces New Customer Life Cycle Process Consulting Service at ...
11/17/09
... Information Systems are already benefiting from Bluewolf's life cycle consulting service, resulting in improved customer service and sales processes. ...
View the complete Salesforce.com listing >>>

Sears charges multiply mysteriously
11/17/09
That's when Nate called Sears customer service. Sears told him they'd put the money back. He got three of the credits back, but over the next three days ...
View the complete Sears listing >>>

New blackberry Curve 8520 Joins AT&T Smartphone Lineup
11/17/09
... or customer's data use during any month, exceeds customer's offnet usage allowance, AT&T may at its option terminate customer's service, deny customer's ...
View the complete Blackberry listing >>>

New CMO at Sports Authority
11/17/09
based Sports Authority said it is expanding its executive management team to help it continue to enhance its customer service and define itself as a leading ...
View the complete Sports Authority listing >>>

Movero Technology Offers iPhone Management Support Through Partnership With ...
11/17/09
Trust Digital's unique software-overlay methodology simplifies how IT administrators and help desk specialists implement policies, assist users and enforce ...
View the complete iPhone listing >>>

PerSay Voice Biometrics Deployment at Vodafone Turkey wins “Best Call Center ...
11/17/09
By Business Wire Vodafone Turkey received “The Best Call Center Technology Solution” award for its new Voice Signature Service, powered by PerSay ...
View the complete Vodafone listing >>>

Home Depot profit slides in third quarter The Business Journal of the Greater ...
11/17/09
We grew market share in the quarter, continued to transform our business and improved customer service.” Based on its year-to-date performance, ...
View the complete Home Depot listing >>>

Home Depot profit drops 8.9%; 4th-quarter outlook may miss
11/17/09
... instead of having suppliers ship directly to stores -- and it has improved customer service and remodeled stores to make them more appealing.
View the complete Home Depot listing >>>

90w Sony laptop ac adapter, PCGA-AC19V, PCGA-AC19V1, PCGA-AC19V10 etc ...
11/17/09
Excellent customer service, strict condidentiality, fast shipping! All of our sony laptop ac adapters are brand new first quality products with 1 year ...
View the complete Sony listing >>>

NewCom International Brings 21st Century Communications to Rural Colombia With ...
11/17/09
... NewCom has the dual advantage of a strategic Miami location and a network operations center that offers technical support on a 24/7 basis. ...
View the complete 21st Century listing >>>

Palm Upgraded at Kaufman Bros. (PALM)
11/17/09
The stock has technical support in the $10 price area. If the shares can build momentum off of this upgrade, we see overhead resistance around the $14-$16 ...
View the complete Palm listing >>>

Why Petsmart Looks Like a Smart Bet
11/17/09
... including new stores in underrepresented markets, expansion of higher-margin pet services, and focus on customer service,” Hottovy says. ...
View the complete Petsmart listing >>>

EMC and HP Battle For Laptop Backup
11/17/09
The goal is to cut down on help desk calls by letting users find and recover lost or corrupted files on their own. Each company is taking a different ...
View the complete EMC listing >>>

Jabra Unveils Sleek STONE Bluetooth Wireless Headset
11/17/09
Even if your hair is short, “you don't look like a customer service rep” wearing it, a Jabra rep told TMCnet. Jabra unveiled its new, minimalistic-design ...
View the complete Jabra listing >>>

Hitachi's Origin 2.0 Software Gives Oasis Users Additional Motion Free Imaging ...
11/17/09
One of the most important differentiating features of Hitachi's customer support program is its regular provision of no-charge software upgrades, ...
View the complete Hitachi listing >>>

Mazda UK Signs New Paint and Distribution Deals
11/17/09
... at the moment that will ultimately result in a stronger network of repairers offering the best level of repairs and customer service for Mazda owners. ...
View the complete Mazda listing >>>

Fortune 1000 Consumer Services Company Deploys Palo Alto Networks Next ...
11/17/09
We have received fantastic support from everyone in the organization - the CEO, CTO, product management, engineering and technical support. ...
View the complete Fortune listing >>>

Charter Communications Plan of Reorganization Confirmed by Court
11/17/09
... our ability to adequately meet demand for installations and customer service; -- our ability to sustain and grow revenues and cash flows from operating ...
View the complete Charter listing >>>

Dell is not shipping i7 Studio XPS laptops
11/17/09
After talking to the nice people in customer service, it seems that Dell can't give anyone any clues as to when the i7 Studio XPS machines will be shipped. ...
View the complete Dell listing >>>

HP Pavilion Elite owner resorts to lawsuit over 'inherently defective' PC
11/17/09
He has gone through the gauntlet of HP technical support, who eventually offered to replace the motherboard. My computer runs fine until I try to play video ...
View the complete Hewlett-Packard listing >>>

Calling Phony on Apple's Latest Ads
11/17/09
Who hasn't yelled "CUSTOMER SERVICE" into the telephone mouthpiece, at one time or another? Let's be honest, Apple got this ad right. ...
View the complete Apple listing >>>

Apple Store opens Saturday in Pheasant Lane Mall
11/17/09
Otherwise, the store will echo features common to Apple Stores around the world, including the help desk known as a Genius Bar, and the whole line of Apple ...
View the complete Apple listing >>>

Sears Store Returning to North Adams
11/17/09
The focus is on customer service and community, said new owner Neal E. Lacomb. "We call ourselves the mom-and-pop store with the big name. ...
View the complete Sears listing >>>

Cambridge Sears store reopens
11/17/09
New owners Steve Titus and Nick Kressman have given the place a whole new look inside and a new customer service center will allow customers to make ...
View the complete Sears listing >>>

Cisco Deal Juices Salesforce Ratings
11/17/09
... San Francisco-based company has steadily gained a reputation for being a pioneer of software development, particularly in the area of customer service. ...
View the complete Cisco listing >>>

Cumulux Announces Mobile Axis at Microsoft Professional Developer Conference 2009
11/17/09
... any deals in progress, learn of any open customer-service issues, and even find out whether any organizational changes have occurred at the customer. ...
View the complete Microsoft listing >>>

Digital River CEO Buys on a Dip
11/17/09
Customers pay Digital River to manage their online sales efforts—tasks such as site hosting, billing and customer service. But the Minneapolis-based company ...
View the complete Digital River listing >>>

Verizon Ups the Smarm, Mocks AT&T
11/17/09
Learn more » Deploying UC in conjunction with a mobility solution can increase employee productivity and improve customer service enabling workers to more ...
View the complete UPS listing >>>

The New Google Book Settlement: First Impressions on Orphan Works
11/17/09
All that the reseller would be doing is providing different window dressing and customer support. In the end, it's still just Google alone in that market, ...
View the complete Google listing >>>

Nike is Top of the Shops
11/17/09
Now that's what we call customer service. Dozensports.com graded the online sports shops by looking at content, USP (Unique Selling Points) and value for ...
View the complete Nike listing >>>

DSi downloads can be moved—with a little help from Nintendo
11/17/09
A quick phone call to the aforementioned number resulted in a conversation with a customer support rep. Claiming that I'd let my son play with the unit, ...
View the complete Nintendo listing >>>

Salesforce.com 3Q Profit Doubles, Raises Fiscal-Year View
11/17/09
Salesforce.com, whose core product is on-demand software that helps manage customer information for sales, marketing and customer support, has continued to ...
View the complete Salesforce.com listing >>>

Bluewolf to Showcase at Salesforce.com's Cloudforce London
11/17/09
Since its founding a decade ago, Bluewolf has helped over 3000 enterprises to improve their marketing, sales, and customer service processes using ...
View the complete Salesforce.com listing >>>

AT&T Readies Windows 7 Netbooks
11/17/09
As for who handles the calls to customer service about the netbooks, AT&T has a special team to handle those calls to determine if it's a network, ...
View the complete Windows listing >>>

Vonage Settlement Spurs Changes to Marketing Practices
11/17/09
“Companies like Vonage have deliberately turned the whole notion of 'customer service' on its ear, so that consumers are even more frustrated and confused ...
View the complete Vonage listing >>>

Augusta losing Electrolux HQ
11/17/09
Even if the headquarters moves from Augusta, there will still be 215 people employed here in the company's customer care call center, Mr. Evans said. ...
View the complete Electrolux listing >>>

Southwest Airlines was feeling lucky on Friday the 13th
11/17/09
... superstitions were cast aside by many passengers on Friday the 13th, who took advantage of Southwest Airlines low fares and great Customer Service. ...
View the complete Southwest Airlines listing >>>

Alpenhorn Bed & Breakfast wins 10th AAA Four Diamond Award
11/17/09
"Our inspectors rate customer service, how the guests are treated, cleanliness, the whole gamut," said club spokeswoman Elaine Beno. ...
View the complete AAA listing >>>

Open enrollment for Medicare until Dec. 31
11/17/09
Medicare customer service representatives are available 24 hours a day, seven days a week. Review the “Medicare and You” handbook. ...
View the complete Medicare listing >>>

Ahead of the Bell: Sprint Nextel Jumps on Upgrade
11/16/09
In response it has looked to improve its customer service operations and add new smart phones to its slate, including Palm Inc.'s Pre. ...
View the complete Sprint - Nextel listing >>>

LTech Introduces New LTech Single Sign-On for Google Apps, An Enterprise Cloud ...
11/16/09
Features of LTech Single Sign-On for Google Apps include: Mobile and Third-Party Client Support - Supports IMAP and POP access and synchronization with ...
View the complete Google listing >>>

CrossTec EMS Software Simplifies Windows 7 Migration for Large and Small ...
11/16/09
... IT managers by offering a combination of enterprise-tested products, substantial feature sets, superior value, and unparalleled customer service. ...
View the complete Windows listing >>>

Global Logistics: FedEx Trade Networks expands presence in Asia and Europe
11/16/09
... Networks to offer integrated freight forwarding services on a global level with the added benefit of increased local expertise and customer service. ...
View the complete Federal Express listing >>>

Best Western Outpaces Industry in 2009 Despite Recession
11/16/09
... education and training initiatives to reinforce employees' superior customer service skills and garnering member feedback on a new product descriptor ...
View the complete Best Western listing >>>

Kohl's, Lands' End in top 10 for service
11/16/09
Kohl's department stores and Lands' End, both based in Wisconsin, are in the top ten for customer service in a new ...
View the complete Lands' End listing >>>

Skype for Business sounds the all-clear on legal pitfalls
11/16/09
Skype doesn't have a dial-up help desk for when things go wrong, so time to fix problems can drag on. And provisioning tools are still very manual, ...
View the complete Skype listing >>>

American Airlines awards USD10.6m to employees under Annual Incentive Plan
11/16/09
The Customer Experience Reward payout is part of American's Annual Incentive Plan (AIP), which establishes monthly customer service targets which allow the ...
View the complete American Airlines listing >>>

Mercedes-Benz Launches New Mbrace Telematics System
11/16/09
... even a concierge service that gets you 24/7 access to a customer-service rep who will help you make dinner reservations, book a hotel or order a flight. ...
View the complete Mercedes listing >>>

Cabot Microelectronics Reduces Forecasting Cycle Time by Nearly 50 Percent ...
11/16/09
... has had a valuable impact on our entire organization," said Cabot Microelectronics Director Global Customer Service and Sales Operations, James Dillon. ...
View the complete Oracle listing >>>

Oracle's Virtual Tradeshow Event Highlights Why Corporate Excellence is ...
11/16/09
... HCM Fellow, Oracle-- Executives in attendance include:-- HR Directors, Payroll, Benefits and Support1 Customer Service Directors2 IT Directors, ...
View the complete Oracle listing >>>

Consumers Can Save Money on Intel-Based Netbooks, Laptops, and Comcast ...
11/16/09
... is licensed by leading retailers, websites and Fortune 500 companies, making it possible for them to monetize online, call center and in-store traffic. ...
View the complete Intel listing >>>

Kingston Adds 12GB hyperx Kits for Intel Core i7, X58 Platforms
11/16/09
Kingston hyperx memory is backed by a lifetime warranty and free 24/7 technical support. For detailed information please visit the Kingston Web site at ...
View the complete Intel listing >>>

Credit Suisse Upgrades Sprint – Did we see this coming?
11/16/09
I went to 19 different Best Buy stores and Sprint stores in five different cities and parts of the US and observed the way the sprint customer service ...
View the complete Sprint - Nextel listing >>>

BMO Capital Downgrades The Gap, Lowers Price Target (GPS)
11/16/09
The company has a dividend yield of 1.52%, based on Friday's closing stock price of $22.42 The stock has technical support in the $19-$20 price area. if the ...
View the complete The Gap listing >>>

SMBs Should Friend Facebook
11/16/09
It's important to prioritize web presence objectives, whether it's attracting customers, increasing brand awareness, or providing customer support. ...
View the complete Facebook listing >>>

Dell Reinitiated as a “Buy” at Goldman Sachs (DELL)
11/16/09
The stock has technical support in the $13-$14 price area. If the shares can continue the recent uptrend, we see overhead resistance around the $16-$17 ...
View the complete Dell listing >>>

Samsung Mobile Announces Upcoming Availability of 3G UbiCell™ Personal CDMA ...
11/16/09
Easy to install Supports automatic configuration and plug-and-play, system is ready to use without requiring technical support or assistance. ...
View the complete Samsung listing >>>

Samsung delivering botched firmware updates to HT-BD1250 owners, twice
11/16/09
Worse yet, according to come posters in the CNET Forums thread, customer service has been slow to pick up the tab for shipping, as if two straight ...
View the complete Samsung listing >>>

Apple will attempt its quest of global domination by launching a handful of ...
11/16/09
... brick and mortar locations, but Apple has been able to offer customers one-on-one interaction when it comes to tech support and future product purchases.
View the complete Apple listing >>>

Pegasus Signs HP Unit To Manage Hotel, Distribution Tech
11/16/09
With the agreement, Pegasus can improve customer service and have access to new markets, according to the company. "With our shared expertise in the travel ...
View the complete Hewlett-Packard listing >>>

HP Recognized for Leadership in Managed Print Services by Global Industry ...
11/16/09
life cycle management of printers, scanners, MFPs, etc.; hardcopy device usage monitoring and reporting; help desk support for hardcopy devices; ...
View the complete Hewlett-Packard listing >>>

Abercrombie & Fitch Price Target, Estimates Raised at FBR Capital (ANF)
11/16/09
The stock has technical support in the $33-$35 price area. If the shares can continue the recent run, we see overhead resistance around the $44 price level. ...
View the complete Abercrombie & Fitch listing >>>

Vonage reaches settlement with states
11/16/09
Through their investigation, the states found that Vonage paid bonuses to customer service representatives who retained customers. ...
View the complete Vonage listing >>>

The Planet Joins Microsoft WebsiteSpark Program
11/16/09
Together with The Planet's world-class network, data centers and customer support, the program provides tremendous value for cost-sensitive businesses.”
View the complete Microsoft listing >>>

Microsoft(R) IMPACT Award Given to Clarity Systems for Innovative Financial ...
11/16/09
In 2003, Microsoft Canada replaced all of its previous technology partner awards with a unified network that also recognizes customer service, marketing, ...
View the complete Microsoft listing >>>

Are containerized data centers catching on outside Microsoft, Google?
11/16/09
... idea for moveable, add-on data centers inside shipping containers is originally credited to Bruce Baumgart, a technical support engineer at the Archive. ...
View the complete Microsoft listing >>>

AARP Reminds Americans Medicare Open Enrollment Begins This Week
11/16/09
Customer Service. Check Medicare.gov, which includes quality ratings for plans. Ask you doctors, pharmacist and friends about their experiences. ...
View the complete Medicare listing >>>