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Customer service industry news

Find the latest industry news related to customer service below. We do our best to screen the news provided here for relevance and accuracy, but the links to articles found here are from 3rd parties so occassionally less pertinent materials get published. Please feel free to contact us to report other relevant articles, or to let us know of any material that should be removed.


16078 total records found.
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Grahamtastic Connection receives Best Buy donation
9/2/10
We purchase many of our laptops from Best Buy because of their generosity, expertise and their excellent customer service." Michael Sargent, the general ...
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Toyota center works with companies to help them improve production
9/2/10
The center, located in Erlanger, Ky., offers interactive workshops, technical support and customized plant tours. "The organization was not established to ...
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Health Reform Law Creates Savings in the Medicare Prescription Drug Coverage Gap
9/2/10
If you don't get your rebate check, wait another month and then contact the toll-free Medicare customer service center at 1-800-MEDICARE. ...
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IRS office to open in Cool Springs
9/2/10
FRANKLIN — An Internal Revenue Service call center will be the first tenant of a planned $13 million, ...
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FBR Capital Maintains “Outperform” Rating on Texas Instruments (TXN)
9/2/10
The stock has technical support in the $20-$22 price area. If the shares can firm up, we see overhead resistance around the $25-$26 price levels. ...
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NEW Honored by Walmart for Innovation
9/2/10
(BUSINESS WIRE) - NEW Customer Service Companies Inc. (NEW), the nation's leading provider of extended service plans, buyer protection services and product ...
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Neiman Marcus Won't Take Me Off Its Spam List
9/2/10
... off its email list, but after several clicks on the "unsubscribe" link and a call to customer service, he's still getting bombarded with useless emails. ...
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Network Solutions Adds omNovia to Linecard
9/2/10
... great suite of services to offer our small-business customers because it was so easy to use and their customer service was – and still is – outstanding. ...
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Does Being an eBay Seller Prepare You for Other Careers?
9/2/10
I've always held that to be a successful online seller, you must be equal parts web designer, photographer, packer, shipper, customer service rep, ...
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Google Sued Over Nexus One Connectivity Issues
9/2/10
The complaint, filed by Florida resident Nathan Nabors, claims that Google breached contract by failing to provide good customer support and warn users that ...
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Loopt Delivers Assisted Location Services to US Cellular
9/2/10
... company continues to work aggressively to build out service and customer support offerings for Brew-enabled handsets and growing smartphone user bases. ...
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Volkswagen: Van Mail Delivers News, Exclusive Offers And Competition
9/2/10
'We already offer award-winning customer service, but want to be able to make our customers feel valued and well informed,' he continued. ...
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Are Dell's shareholders on Xanax?
9/2/10
The company has acquired a reputation for producing inferior products and offering poor tech support. An accounting scandal cost the company $100 million. ...
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Motorola Launches EDGE Service Assurance Software Suite
9/2/10
Integrated management processes and customer service experiences need not be cumbersome, even in today's multi-screen service environment. ...
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Apple's Ping seems half-baked at launch
9/2/10
Customer service and quality are not getting better. They are even releasing half baked products like the iPhone that take a few generations to catch up to ...
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Simple is Better: The New Apple TV is Here
9/2/10
The industry is famous for technical problems, clumsy customer support (remember Comcast?) and is often pretty expensive. As with the music industry, ...
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So my Father-in-law Walks Into an Apple Store…
9/2/10
Apple's combination of easy to use devices and best-in-class customer support are the reason why my friends and relatives (aged 4 to 88) are buying more and ...
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BBB gives local apple repair biz "F"
9/2/10
Complaints range from Delivery Issues to Repair and Service Issues, to customer service reponse and Guarantee and Warrany-related problems. ...
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Canon U.S.A., the Pro Football Hall of Fame and Archie Manning Ask Football ...
9/2/10
Hunter@nfl.com or For sales information/customer support: 1-800-OK-CANON ccenter@cits.canon.com http://www.usa.canon.com.
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Visa Raises The Bar For PA-DSS Applications And Vendors
9/2/10
... payment application or suffering a data breach because customer support did more than just upgrade your system when they accessed it for maintenance. ...
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WICK HILL: Wick Hill appointed as distributor for Panasonic: Growth in ...
9/2/10
... working and can improve responsiveness to customers through the use of integrated applications, which speed up and monitor customer service levels. ...
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Unique Collaboration between VEBA, Sharp HealthCare and UnitedHealthcare ...
9/2/10
Its staff includes licensed insurance professionals specially trained as consultants, and customer service support personnel trained to answer questions, ...
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Facebook stalker continues to harass 12-year-old girl
9/2/10
... faced in this brave new world of social media — the dangers awaiting children online and Facebook's oft-complained-about lack of customer service. ...
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Report: Asus Has ''Off the Charts'' Reliability Score
9/2/10
... Dell had over 100 more than the next closest major manufacturer, a sign that both their products and customer service have left consumers wanting.
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Citibank Japan Tops Nikkei's Retail Banking Survey
9/2/10
Seeking advice on product offerings, they ranked each bank branch on a broad range of different criteria, from office management, customer service, ...
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No White iPhone 4 or Verizon iPhone from Apple Event – Is it a tease?
9/2/10
... Droid to BOSS iPod speakers? i was a long time AT&T customer untill cingular took over and it got bad fast there customer service was terrible and the ...
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Ram Trucks Debuts Brand Specific Apple iPhone App
9/2/10
An on-demand customer service function and a visual truck timeline exploring the brand's heritage may also be found right in the user's palm.
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Plans underway for Windows 7 transition
9/2/10
Lloyd Painter, manager of technology, customer support and training for the department of media and academic computing, said the department is "currently ...
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Ascom, LG Announce Licensing Agreement
9/2/10
Also the agreement includes updates and technical support for the technical interfaces. In a release Rikard Lundqvist (News - Alert), general manager of ...
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Barclays Sees Only Small Upside In Walgreen
9/2/10
The stock has technical support in the $24 price area. If the shares can firm up, we see overhead resistance around the $30-$31 price levels. ...
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Zappos.com CEO promotes culture
9/2/10
Any company's culture and customer service practices — whether it's a $1 billion plus per year retailer like Zappos, or a startup — can help breed ...
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Audit finds PG&E smart meters accurate
9/2/10
However, Structure identified problems in PG&E's customer service. In reviewing 1378 customer complaints, Structure said PG&E didn't meet industry standards ...
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VMware and Novell announces availability of SUSE Linux Enterprise Server
9/2/10
Additionally, VMware will offer the option to purchase technical support services for SUSE Linux Enterprise Server for VMware for a support experience ...
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Google Sued Over Nexus One 3G Connectivity Problems, Misleading Claims
9/2/10
In addition, customer support from Google, to which T-Mobile referred customers with 3G connectivity issues, came up short. Among other customer service ...
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Nexus One User Sues Google
9/2/10
... claims that Nexus One had connectivity problems on T-Mobile's network and that Google did not provide any customer support to deal with these problems. ...
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A Carbonite customer confronts the CEO
9/2/10
Don't you ever wish you could take your tech support headaches straight to the CEO of the company? I had the chance to do that this week, when I stopped in ...
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Bitch, Please: Redbox or rental stores?
9/2/10
No one would buy from a store that has products but no customer service. What happens if you can't find the title you want? What if you don't know the name ...
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Buckhannon Toyota and Buckhannon Toyota Elkins Selected as MOTOR TREND ...
9/1/10
... Toyota Elkins were selected as MOTOR TREND Certified Advantage Dealerships because of their superior record of customer service and satisfaction. ...
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USA Today names new circulation chief
9/1/10
Jones joined USA Today in 1988 and in 1990, was promoted to business manager of the paper's National Customer Service Center in Silver Spring, ...
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Brad Jones Named Senior Vice President of Circulation for USA TODAY
9/1/10
In 1990, he was promoted to business manager of the National Customer Service Center in Silver Spring, Md., where he helped develop USA TODAY's core ...
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Happy's Pizza headquarters raided by IRS criminal division, DEA
9/1/10
In the story, he attributes his success to good customer service and an extensive menu. He says every restaurant is built brand new from the ground up with ...
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Borders Posts Wider Loss
9/1/10
Borders hopes this, along with better customer service and expanded nonbook offerings in its stores, like craft kits from Build-A-Bear Workshop Inc., ...
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Losses continue for Borders Group as company eyes more 'non-book products ...
9/1/10
... both compelling and relevant, and providing an escape for our customers though an inspirational in-store environment and consistent customer service. ...
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Bookstore Borders' Loss Widens as…
9/1/10
Borders hopes this, along with better customer service and expanded nonbook offerings in its stores, like craft kits from Build-A-Bear Workshop Inc. (BBW), ...
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American Airlines Pilot Allegedly Drank before Flight
9/1/10
A short time later the customer service manager made the announcement that they would have to wait even longer for a new pilot to take over the flight. ...
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Pulled parts thrive in thrifty times
9/1/10
Every day they attract new customers to clean, safe, well organized, mega-sized yards that emphasize customer service. “There's been a renaissance within a ...
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Google Sued Over Nexus One Troubles
9/1/10
The lawsuit claims that the Nexus One phone suffered connectivity problems on T-Mobile's network and that Google provided inadequate customer support to ...
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Google Takes Another Shot At Telecoms
9/1/10
These companies can provide crystal-clear HD conferencing and high-level customer service. However, their services also add thousands of dollars in software ...
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Taking Over a Business With Bad Google Maps Reviews?
9/1/10
People want to know when new businesses have new owners and thus maybe better customer service (or maybe not). I am buying a local small buisness in a few ...
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Area Internet may get Google boost
9/1/10
... half the speed they expect, usually around 4 Mbps. "Cable modems can be problematic," said Jeff Shelton, a customer service support specialist at Gator. ...
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Charles Schwab Upgraded to “Outperform” at Raymond James (SCHW)
9/1/10
The stock does have technical support in the $11 price area. If the shares can firm up, we see overhead resistance around the $14-$15 price levels. ...
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Georgia BMW Dealer Presents Car Dealer Review Site
9/1/10
... BMW of Macon is the leading Georgia BMW dealership, serving central Georgia with the world's finest brand of automobiles and unmatched customer service. ...
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SAE International Convergence 2010 to Feature Ford, Microsoft Partnerships
9/1/10
For more information, visit http://www.sae.org/events/convergence/ or contact SAE International customer service at 1-877-606-7323 (US and Canada only) or ...
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Chevrolet-Buick-GMC-Cadillac Sales Increase for Ninth Straight Month
9/1/10
"We're building a strong foundation for sustainable, profitable growth through segment-leading products and exceptional customer service. ...
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World Class Aftersales From Volkswagen Commercial Vehicles
9/1/10
... all our staff have been recognised for being so focused on delivering the best customer service to push Volkswagen's reputation even higher,' he added. ...
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iPad News, Reviews, Apps, Accessories, and Tips
9/1/10
New streaming video service for iPad and iTV via iTunes - Engadget reported recently about an Apple customer service survey going around in recent days that ...
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Apple Announces New Versions of iOS
9/1/10
Jobs says that the bug fixes are focused on the issues most frequently raised by customer support calls. “We think we've nailed a lot of them and we think ...
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NY Toyota Dealership Huntington Toyota Giving away iPad with Every Purchase
9/1/10
To learn more about Huntington Toyota's Labor Day Sales event, the dealership's high level of customer service, or great new and pre-owned vehicle ...
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Cincom Synchrony Receives IBM Energy and Utilities Framework Validation
9/1/10
"As more smart energy technologies come online, there is an increased demand for customer service within utility retailers, and the customer inquiries are ...
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Starwood Hotels & Resorts Launches Its First Application for BlackBerry ...
9/1/10
... Starpoints balance, check on recent account activity, connect with customer service, get directions and maps to their hotel from their current location, ...
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Watch TV Shows Online - Does Satellite Direct TV Allows Users To Watch TV ...
9/1/10
The program is easy to install and run, additionally you receive full 24hr free customer support services from where ever you are in the entire world. ...
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DIRECTV Serves Up Exclusive 3D Tennis Experience
9/1/10
... unmatched programming, the most comprehensive sports packages available and industry leading customer service to its more than 26.3 million customers in ...
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HP releases Palm WebOS 2.0 beta to woo app developers
9/1/10
Apart from the monetary perks, the apps developers also generally look for technical support from the platforms in the form of access to hidden APIs which ...
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Canon Unveils the Future of Imaging at Canon EXPO 2010 New York
9/1/10
... 516-328-5184 chsmith@cusa.canon.com or For sales information/customer support: 1-800-OK-CANON or Canon USA website: http://www.usa.canon.com.
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New Canon imageCLASS Multifunction Printers Offer Increased Functionality and ...
9/1/10
... 516-328-5184 chsmith@cusa.canon.com or Canon USA website: http://www.usa.canon.comor For sales information/customer support: 1-800-OK-CANON.
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Canon Enhances Digital Radiography Lineup with the New, CXDI-70C Wireless ...
9/1/10
... 516-327-8495 pamacelroy@cusa.canon.com or Canon USA Web Site: http://www.usa.canon.comor For sales information/customer support: 1-800-970-7227.
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Norton's U.S.A. Makes it Easy to Shop Online for American-Made Products
9/1/10
"We pride ourselves on customer service," added Leydig. Friendly clerks help you find what you are looking for. Neighborhood kids come for ice cream and ...
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Automotive News Europe Names Honeywell's Alex Ismail to 'Eurostars' List of ...
9/1/10
By staying true to our fundamental commitment to innovation and customer service throughout the downturn and through the recent recovery, we have enhanced ...
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Skype Connect 1.0 Launches
9/1/10
"While most people will focus on the cost savings here, another important feature to consider is that Skype has added customer support to make it easier for ...
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iPhone 4 for travelers: 30 days
9/1/10
... "first adopters" (which often goes hand-in-hand with being "first callers of customer service") and when marketing folks refer to it as "game-changing. ...
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iPhone 4 Busted for More than just Dropped Calls
9/1/10
Just like the crew on "Mythbusters", a team of testers at iFixYouri.com, a company that provides tech support for Apple products, has emerged to literally ...
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Ascom and LG Reach LTE Agreement
9/1/10
The agreement includes updates and technical support for the included technical interfaces. “This newly formed relationship between Ascom and LG will have ...
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Xerox Hopes Other Brands Help New Ads Shine
9/1/10
The danger with borrowed-interest advertising is that people who see it will remember Marriott's customer service pitch or Ducati's “amazing bikes,” as they ...
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Aster Data Named as Technology Pioneer by World Economic Forum
9/1/10
... which lead the field of big data management and advanced analytics which help our clients improve customer service and sustain competitive advantage. ...
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HK stocks set to open higher; Ping An, Esprit eyed
9/1/10
HSI ended up 0.43 percent at 20623.83, bouncing off technical support around 20550 that has held firm in recent sessions. In the region, Japan's Nikkei . ...
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Whirlpool Announcing New Plant in Cleveland
9/1/10
Along with the manufacturing plant, Whirlpool has a call center and an engineering center in Cleveland. The Cleveland operations became a part of Whirlpool ...
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Amazon Locks You Out Of Kindle Account, Ignores You For A Month
9/1/10
I just want my account unfrozen and whatever I say to customer service doesn't get through. Any advice? Thanks! Some readers have reported good outcomes ...
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Garden City First AAA Location to Establish Travel Store
9/1/10
Travel agents at AAA are committed to providing good customer service. They go through an extensive 12-week training program before being hired. ...
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Vanguard Top ETF Provider for Advisors
9/1/10
Driving adviser interest in Vanguard ETFs, Meunier said, is customer service. Vanguard also offers some of the lowest-cost index and exchange-traded funds ...
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Arts center stood at the vanguard of growing movement
9/1/10
... in direct support to artists each year in the form of stipends, travel, materials, room and board, technical support, and so on," Strokosch said. ...
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Acura Dealers Put 'Awesome' Wheels Under Soldier On Targa Rally Entry
9/1/10
The car will carry the livery of the Acura Dealers of Canada, and technical support is being provided by Honda Canada. Michelin North America (Canada) Inc. ...
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Saab appoints new importer for Portuguese market
9/1/10
... a solid track record and shares our vision for success through an absolute focus on customer service and a long term approach to business partnerships. ...
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VMware and Novell Deliver SUSE Linux Enterprise Server for VMware(R)
9/1/10
Additionally, VMware will offer the option to purchase technical support services for SUSE Linux Enterprise Server for VMware(R) for a seamless support ...
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Eight great virtual appliances for VMware, free for the downloading
9/1/10
... and commercial add-ons are available at www.openfiler.com for those looking to add additional capabilities or receive professional technical support. ...
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Virtacore Joins VMware vCloud Express TM Program With Launch of First ...
9/1/10
Virtacore's customized cloud solutions offer middle market businesses and organizations enterprise-level services and superior customer support.
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8x8 Tackles Cloud Computing, UC, Social Media
9/1/10
We do surveys and users groups to find out what tools SMBs need, so for example, we just added dedicated call center functionality. ...
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Northampton controller caught in YouTube moment
9/1/10
Barron was captured on a video issuing a warning to a T-Mobile executive who had declined his request for an impromptu meeting at a company call center. ...
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Redbox files added defenses in class action suit over late fees
9/1/10
The company also argues that Piechur did not attempt to mitigate her damages by contacting its customer service department. ...
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First official look at T-Mobile's G2
8/31/10
T-mobile's dead spots and poor HSPA speeds, not to mention the horrible corporate customer service and scam that is their insurance, more than counteract ...
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Sony Style Europe Partners With Accertify for Online Fraud Protection
8/31/10
Accertify's solution will enhance our fraud protection, improve customer service and provide us with greater control." Globally, Accertify protects a ...
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Spansion Announces Foundry Services Agreement With Texas Instruments
8/31/10
... greater capacity and flexibility to meet specific customer requirements and underscores our commitment to providing industry-leading customer support. ...
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New Sears owners open improved showroom
8/31/10
Walking into the new space, customers are greeted by a large customer service station, home and garden to one side, Craftsman tools to another and home ...
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VOX Network Solutions Named to Prestigious INC. 500 Fastest Growing Companies
8/31/10
VOX continues to differentiate ourselves as a leader in our space, delivering technology solutions and superior customer service to our valued clients. ...
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U-Haul Makes You Drop Off At Other Location, Then Charges You For It
8/31/10
Customer service told her to return the truck to the nearest nearby Uhaul place, a chore in and of itself. Then she got charged for returning it to the ...
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LECHOSLAW v. BANK OF AMERICA, N.A.
8/31/10
Adam Glass ("Glass"), the BoA customer representative who helped Lechoslaw with the transaction, testified that because Lechoslaw did not have all of the ...
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Citizens Bank employee steals from customers' accounts in Lancaster County
8/31/10
MANHEIM TOWNSHIP, LANCASTER COUNTY - Police in Lancaster County say a Citizens Bank customer service representative removed money from the accounts of two ...
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The Gap Upgraded to “Outperform” at Wells Fargo (GPS)
8/31/10
The stock has technical support in the $14 price area. If the shares can firm up, we see overhead resistance around the $18-$19 price levels. ...
View the complete Wells Fargo listing >>>

Samsung Epic 4G now on sale at Sprint
8/31/10
Sprint Nextel plans to add 80 to 100 jobs at its Englewood, Colo., call center, anticipating demand... If you're moving to Sprint to get yourself the Epic ...
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A Simple Case for Investing in Sprint
8/31/10
A very willing customer service people, who really try to go above and beyond the call of duty to address your problems, and who seem to be empowered to ...
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FIRESTONE INDUSTRIAL PRODUCTS OFFERS NO-DRILL RIDE-RITE KITS FOR 2011 FORD ...
8/31/10
These products have become synonymous with quality, durability and outstanding customer support. For more information, visit www.ride-rite.com. ...
View the complete Ford listing >>>


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