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Customer service industry news

Find the latest industry news related to customer service below. We do our best to screen the news provided here for relevance and accuracy, but the links to articles found here are from 3rd parties so occassionally less pertinent materials get published. Please feel free to contact us to report other relevant articles, or to let us know of any material that should be removed.


15971 total records found.
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Jobs Fair For Expedia
8/31/10
The company hopes to fill another 200 accounting, management and customer service jobs at its operation in the old Terminal at the Springfield-Branson ...
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I Hate You, Dell
8/31/10
I'm not sure how many people work for the company, especially in sales and customer service, but I talked to 15 of their, ahem, lovely employees. ...
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Nokia C3 Contract Deals hottest gadget in market
8/31/10
In case of confusion or doubt, you can take assistance from their customer support service. Like online shops, it also runs round the clock and fix every ...
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Motorola Launches EDGE™ Software Suite for Improved Service Assurance in the ...
8/31/10
"Integrated management processes and customer service experiences need not be cumbersome, even in today's multi-screen service environment. ...
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Apple.com Profiles Klemchuk Kubasta LLP
8/31/10
At their growing law firm, they have launched what they call "white-glove" customer service, and they are doing it with iPhone and an entire suite of Apple ...
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VMware teams with HP, EMC, Verizon
8/31/10
HP will consult with customers, help them integrate their systems and give tech support. Some of the new services are already available today. ...
View the complete Hewlett-Packard listing >>>

HP's Contract with Navy Another Cautionary Tale of Over Reliance on Outsourcers
8/31/10
The article cites anecdotal complaints of lengthy down times and long waits for technical support -- and perhaps there's something to those complaints, ...
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Hewlett-Packard and VMware team up on 'cloud' software
8/31/10
HP will consult with customers, help them integrate their systems and give tech support. Some of the new services are already available today, the companies ...
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Microsoft, Yahoo move forward on paid search
8/31/10
Yahoo customer service is a laugh...what customer service? Years ago I dropped MSN for the same thing and I will never use them again, (that includes stupid ...
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Microsoft Dynamics CRM Named a Leader by Independent Research
8/31/10
In The Forrester Wave™: CRM Suites Customer Service Solutions, Q3, 2010 (July 2010) report, Microsoft Dynamics CRM is acknowledged as offering a flexible ...
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Google's Gmail Priority Inbox Mimics Messagemind Dynamic Prioritization ...
8/31/10
... global enterprises and government customers leverage email overload to increase productivity, accelerate innovation and enhance customer service. ...
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Oracle Awards Letter of Supply to Mythics for Oracle Exadata Platform
8/31/10
... as well as their ability to offer a high level of customer service to Federal agencies," said Jay Messenger, Director, Public Sector Channels at Oracle. ...
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Oracle Launches Smart Meter Data Management Software
8/31/10
The data management solution features a centralized device portal that enables customer service representatives to review current and historical use, ...
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More IT managers plan to spend less, Oracle struggles with users, survey finds
8/31/10
CommVault also received high scores for technical support, Coulter said, where Symantec got slightly weaker scores. The survey also showed that 28% of ...
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Majenta Solutions acquires Autodesk Manufacturing Solutions reseller, ALTA Systems
8/31/10
With its headquarters in Brentwood, Essex and with sales and technical support offices in Cranfield, Bedfordshire, Gothenburg, Sweden and Barcelona, Spain, ...
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EA defends online pass plan
8/31/10
digital delivery, maintaining servers able to support that volume of people every 24 hours, a solid billing infrastructure and customer support -- it all ...
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Joesph Rouse: Priest Threatens To Bomb Aflac Over Customer Service
8/31/10
When the customer representative alerted a supervisor, Rouse allegedly reached down deeper into his inner Rambo and warned he "would come packing" if Aflac ...
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Guest Post: How to cut your Comcast bill
8/31/10
... a ten-year license renewal on its cable broadband monopoly (see http://www.cityofseattle.net/cable/franchises.htm) given its record of customer service. ...
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Samsung Galaxy S Deals Newly Launched Gadget At Cheap Price
8/31/10
Customer support service is committed to cater every subscriber in a friendly manner. Thus, do not feel hesitation to reach.
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Area's first Honeywell Wind Turbine generates power at Kent County Recycling ... - Muskegon Chronicle
8/31/10
It keeps headquarters and a call center in Muskegon with about 12 workers. A research and development site in Napa, Calif., employs about six. ...
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Esurance Rolls Out Rube Goldberg-Type Device and Green Giveaways at 2010 US Open
8/31/10
... when it comes to car insurance, by providing innovative technology and around-the-clock customer service,” said Darren Howard, Esurance VP of Marketing. ...
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Skype Stays Poker-Faced As Cisco Rumor Swirls
8/31/10
... and over the past year, Skype has also added various support features -- including real-time Skype customer service chat -- as part of that Manager. ...
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Skype Connect debuts
8/31/10
In addition, the Skype now offers dedicated customer support, including real-time chat, for Skype Connect customers. Companies using Skype Connect are ...
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SunTrust Banks' Estimate, Target Cut at Credit Suisse (STI)
8/31/10
The stock has technical support in the $20 price area. If the shares can firm up, we see overhead resistance around the $26 price level. ...
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Regions Bank branches to begin offering insurance - Press-Register
8/31/10
... auto, boat and other personal insurance policies from a variety of insurers through a call center in Kokomo, Ind., that it opened earlier this year. ...
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Stream Video from PC to iPhone with JumiCam
8/31/10
It also seems that Jumi Tech support is fairly on the ball about providing troubleshooting if you find it not working on different networks. ...
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Vista Global Media supports The Offshoring & Outsourcing Philippines: Roadmap 2010
8/31/10
... development and now provides Consultation, Project Management, Web Development, Marketing and Customer Support services to businesses worldwide. ...
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Solar VPS Launches New Cost Effective Managed VPS Plans Including Windows ...
8/31/10
This new monitoring infrastructure has allowed us to improve our customer service response times in addition to bringing a greater sense of solidity to our ...
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Whirlpool Corporation Named Primary Appliance Supplier for Home Properties
8/31/10
"Home Properties' unwavering commitment to providing quality multifamily rental housing and superior customer service is the cornerstone of its success," ...
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The great balancing act Nissan Mexico, Mercedes-Benz USA optimize their supply ...
8/31/10
What they and other shippers have in common is the need to balance customer service levels with logistics costs. Achieving and maintaining an efficient ...
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Joy Global's Estimate Boosted at Barclays Capital (JOYG)
8/31/10
The stock has technical support in the $50 price area. If the shares can firm up, we see overhead resistance around the $60-$61 price levels. ...
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Infiniti dealership relocates in Winston-Salem
8/31/10
... two of only 47 dealerships in the country to win this award for excellence in all areas of dealership management, including customer service. ...
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Greyhound seeks partner for station in Alexandria
8/31/10
Kilpatrick has said Greyhound would provide a convenience store with the equipment to sell tickets as well as technical support, and the convenience store ...
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Fargodome to no longer use Ticketmaster
8/31/10
During the search, the Ticketing Committee first looked at the functionality of the two agents' systems and customer service. But the financial analysis of ...
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PG&E Forms New Advisory Group to Ensure That SmartMeter™ Program Follows Best ...
8/31/10
Increasing the number of Answer Centers, and adding 165 customer service representatives, so customers get prompt, personal answers to their questions and ...
View the complete PG&E listing >>>

Honk Provides Social Networking Tools for USAA's Car Buying Service
8/31/10
"We're thrilled that USAA, a major innovator in leveraging technology to enhance customer service, is committed to using Honk's tools to integrate social ...
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Exar Announces Enhanced Management Support for 10 GbE Adapters Running With ...
8/31/10
Exar has locations worldwide providing real-time customer support to drive rapid product development. For more information about Exar, visit: www.exar.com.
View the complete VMware listing >>>

FalconStor Announces NSS SAN Accelerator For VMware View
8/31/10
... files from their virtual desktops can do self-service file-level recovery -- retrieve files them on their own, without needing to ask IT or a Help Desk. ...
View the complete VMware listing >>>

ACS Expanding in Lexington
8/31/10
(AP) -- ACS has announced it will add about 700 call-center jobs in Lexington. The Lexington Herald-Leader reports that the international company is ...
View the complete ACS listing >>>

Weber's Ann Arbor Conference Center Offers Newly Renovated Meeting Rooms and ...
8/31/10
... complimentary Wi-Fi in all hotel rooms and public spaces and Ethernet with Internet conferencing solutions available, personalized tech support, ...
View the complete Weber listing >>>

Leading Dealer Serving Boston Toyota Consumers Presents 2011 Toyota Avalon
8/30/10
Woburn Toyota is committed to offering customer service that is second to none. With one of the widest selections of new and used Toyotas in the Boston area ...
View the complete Toyota listing >>>

Athens Buick Dealer Introduces the 2011 Buick Regal
8/30/10
Heyward Allen Buick is committed to offering customer service that is second to none. With one of the widest selections of new and used Buick vehicles in ...
View the complete Buick listing >>>

NETGEAR Shakes Up Security Market With New ProSecure Appliance
8/30/10
The NETGEAR ProSecure UTM50 is available now in the US for $899.00 MSRP and includes one year of web and email subscription services, 24/7 technical support ...
View the complete Netgear listing >>>

Texas Instruments Downgraded to “Neutral” at Susquehanna on Macro Weakness (TXN)
8/30/10
The stock has technical support in the $22 price area. If the shares can firm up, we see overhead resistance around the $26-$27 price levels. ...
View the complete Texas Instruments listing >>>

Blake is Home Depot's 'calmer-in-chief'
8/30/10
On the other hand, Home Depot still lags archrival Lowe's and smaller hardware stores for customer service, external surveys say. ...
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PATLive Announces Google Analytics Integration for Call Tracking
8/30/10
Having Customer Service phone calls tracked using Google Analytics has given us additional insight into the effectiveness of our web offerings that we would ...
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Bank of America Refinance Mortgage Rates – Home Loans at Lowest 30 Year Fixed ...
8/30/10
There are many local mortgage lenders that may provide great customer service and low interest-rate offers that are just around the corner. ...
View the complete Bank of America listing >>>

Wells Fargo Refinance Mortgage Rates – Home Loans at Lowest August Levels for ...
8/30/10
It may be the case that local mortgage lenders offer great customer service and a very good interest rate offer. It is also very important for homeowners to ...
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Sprint stores open early for Epic 4G
8/30/10
We've also heard that the carrier will be hiring up to 100 more employees at its call center to handle the interest. Of course, if you don't want to wait in ...
View the complete Sprint - Nextel listing >>>

DHL Proves Invaluable in Supporting U.S. Upstart's Explosive Growth
8/30/10
... “In addition to the rapid delivery, the level of customer service we receive from DHL is regularly above and beyond our expectations,” Mraz continued. ...
View the complete DHL listing >>>

Stock Update On UPS, ADAM and DTSL From PennyToBuck.com
8/30/10
UDS' solutions offer a seamless system that integrates Customer Relationship Management (CRM) and Call Center IT services through a proprietary technology ...
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Computers: Which Are Most Reliable? Asus. Least? Dell.
8/30/10
A manufacturer provides such exemplary tech support for their customers that they have no need to seek outside assistance. Again, those two fundamentals are ...
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Apple iPhone 4 Gadget Dominates Electronics Market
8/30/10
In case, you feel any type of doubt or confusion then take assistance of their customer support service. Like online portals, it also runs round the clock ...
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HP to pay $55 million to settle federal lawsuit
8/30/10
In March, state leaders and Hewlett-Packard officials dedicated the technology giant's new $28 million customer service and technology center near Conway.
View the complete Hewlett-Packard listing >>>

Microsoft adds Hotmail ActiveSync support for iPad, iPhone but not yet Android
8/30/10
As of right now, problems with Android and EAS are not supported by their technical support staff. This is another case of "unsupported" != "unsupported". ...
View the complete Microsoft listing >>>

Oracle Announces Availability of Oracle Utilities Meter Data Management 2.0 ...
8/30/10
It enables customer service representatives to easily review current and historical usage, while also allowing field service technicians to view metering ...
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Interface Masters Introduces Quad Port Gigabit SFP Server Adapter Based on ...
8/30/10
"Interface Masters continues with its tradition of supporting customer networking requirements with flexible volumes, excellent customer support, ...
View the complete Intel listing >>>

Cisco and Comcast to Host Live Discussion on Evolution of Customer Service
8/30/10
... enterprise social software, collaboration, enterprise 2.0, contact center, collaboration, customer service, Ustream, productivity, Facebook, Twitter.
View the complete Cisco listing >>>

Canon Device Management Application is Now Available to Océ Customers
8/30/10
To reduce help desk calls, device settings, such as IP addresses, locations and contact information can easily be retrieved or reset to default conditions. ...
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Seagate Network Drive Simplifies Remote Access
8/30/10
In fact, when testing the GoFlex Home network-attached storage (NAS) drive, I called Seagate for technical support because I couldn't figure out how to set ...
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TREASURIES-Prices gain, recovering from Friday's sharp selloff
8/30/10
Early on Monday, a strong technical support level held of around 2.67 percent for the benchmark 10-year Treasury note's yield. ...
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LiveWorld Provides Global Brand Management Tools Using Facebook
8/30/10
... and functionality), Facebook Idea Power (crowd-sourcing idea collaboration) and Facebook Ask & Answer (optimized question and answer customer support). ...
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Skype Wants To Power Your Corporate Phone System
8/30/10
Skype says the beta Connect service has attracted more than 2400 global customers, and it has added real-time, dedicated customer support through Skype chat ...
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ASUS Recognizes Integrated Device Technology
8/30/10
According to a release, IDT received the award for its exceptional product quality, and outstanding customer service and technical support for calendar year ...
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SIM Unlock iphone 3g and Unlock iPhone 4
8/30/10
Along with a money back guarantee if the software doesn't work, most companies offer their own technical support or customer service. ...
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Can Apple maintain iPod's relevance?
8/30/10
I get my MP3 from Amazon - easy to use, decent quality and very good customer service when needed. by SteamChip August 30, 2010 7:46 AM PDT As true as that ...
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Operational, Blast-Mitigating Windows enhance energy-efficiency.
8/30/10
... sustainability and lasting value, while striving to maintain the highest level of customer service, communication and overall satisfaction. ...
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Comprar Windows Xp Original
8/30/10
Along intermediaries initiated unlike fields include generically withdraw platforms, technical support comprar windows xp. Then this bluetooth the skin ...
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ConnectWise Mobile Now Available for iPhone, Android and Windows Mobile Phones
8/30/10
ConnectWise fully integrates CRM, sales, help desk tickets, projects, managed services, SLAs, dispatching, time and expenses to streamline IT companies. ...
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Vu Telepresence parent Zenith Infotech Takes Top Honors in Three of Eight ...
8/30/10
Zenith Infotech, an innovative technology company whose solutions include a managed service back office, disaster recovery solutions, US based help desk, ...
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LG Adds Laundry Diagnostics Tool
8/30/10
... has introduced a self-diagnosis tool for clothes washers and dryers that allows customer service reps to troubleshoot mechanical issues over the phone. ...
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ACS, A Xerox Company, Signs Renewed Contract to Process Child Support Payments ...
8/30/10
... providing services that include processing and disbursing payments, performing monthly bank reconciliations and managing a customer service call center. ...
View the complete Xerox listing >>>

3M to Buy Fingerprint ID Specialist Cogent for $933 Million (MMM)
8/30/10
The stock has technical support in the $75 price area. If the shares can firm up, we see overhead resistance around the $85-$86 price levels. ...
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Pitney Bowes Partners Bibliotheca
8/30/10
Pitney Bowes aims to enhance after-sales service and technical support capabilities of Bibliotheca as well. Bibliotheca is an innovator in radio frequency ...
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21st Century Biochemicals Marks Its Third Consecutive Year on the Inc. 5000
8/30/10
We often hear from our customers at how pleased they are with the technical support they receive as well as our customer service and product quality. ...
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Meijer Shoppers Can Locate Items In-Store with 'Find-It' App for Smartphones
8/30/10
... available in the store and determine their locations, such as the customer service desk, restrooms, or even Sandy the penny pony, said the company. ...
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SentriLock and Fidelity Business Systems Integrate Systems
8/30/10
The company's REALTOR® NXT Electronic Lockbox System is known for its reliable and secure technology, ease of use and its outstanding customer service, ...
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Bridgewater Acura takes on $7 million expansion
8/30/10
The new parking garage will house Bridgewater Acura's entire inventory, their fleet of loaner cars and all customer service cars. The new garage is expected ...
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Cafe Kili: A great university area alternative to Starbucks
8/30/10
The level of customer service I received was fantastic, giving them brownie points in my book even before I'd tasted their product. ...
View the complete Starbucks listing >>>

GPAD G10 Android Tablet Review
8/30/10
Our operation capabilities cover favorable policy, instant and safe delivery, privacy protection and well-rounded customer support. The mission of Pandawill ...
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Suddenlink celebrates change
8/30/10
Suddenlink held a ribbon cutting ceremony and open house Monday, August 30 th to mark the official completion of renovations at their customer service ...
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University moves to Gmail
8/30/10
... and the issues that do arise will be solved directly by Microsoft or Google, though some support from the CITES Help Desk will still be available. ...
View the complete Gmail listing >>>

Acs Expanding in Lexington,
8/30/10
(AP) ACS has announced it will add about 700 call-center jobs in Lexington. The Lexington Herald-Leader reports that the international company is expanding ...
View the complete ACS listing >>>

ESP 9250 is Kodak's latest flagship AIO
8/29/10
After the ESP 9 received lackluster user reviews for suffering installation errors and poor customer service, we're hoping that the 9250 can step it up, ...
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Apple store may say as much about Spokane as firm's success
8/29/10
"It's about hands-on training and very strong customer support," Chowdry said. That emphasis on customer satisfaction is a major strength Apple has over ...
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The Week Ahead: Can Apple's iTV Really Free Us From Cable?
8/29/10
... it's about freeing us from an oppressive $120 monthly cable bill and abysmal customer service for a glut of content we don't even watch. ...
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ALLSTATE RECOGNIZES ZANESVILLE ENTREPRENEURS FOR TOP PERFORMANCE
8/29/10
Allstate Insurance Co. recognized local Allstate agency owners for outstanding customer service and business results in 2009. ...
View the complete Allstate listing >>>

Garmin Nuvi Recall: One More Driving Hazard Comes To Light
8/29/10
Sadly for the company, it had announced plans for the opening of its brand new tech support center just 2 days ago. If you need to check about your GPS unit ...
View the complete Garmin listing >>>

Ex-LSU player heads 2010's only new U.S. bank
8/29/10
Lakeside Bank is promoting itself as an old-fashioned community bank that focuses on customer service and bread-and-butter banking products, even though it ...
View the complete US Bank listing >>>

Kindle 3 Review Follow Up
8/29/10
While it's unlikely that anything can be done in this particular case, I would like to note that historically Amazon Customer support was quite flexible on ...
View the complete Kindle listing >>>

Google No Longer Supporting Nexus One
8/29/10
Google officially has pulled their tech support of the handset they once touted as the second-coming of the all wise phone-deity. Watching the Nexus One on ...
View the complete Nexus One listing >>>

BKC, SLB, DTSL, - PennyOmega.com Stock Report from Wall Street - Burger King ...
8/29/10
DTSL's solutions offer a seamless system that integrates Customer Relationship Management (CRM) and Call Center IT services through a proprietary technology ...
View the complete Burger King listing >>>

Toyota Corolla Recall: What To Do If Your Toyota Corolla is Affected by Recall?
8/28/10
For any questions about this Toyota Corolla recall, you can contact your local Toyota dealer or Toyota customer service at 800-331-4331. ...
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Columbus Jiffy Lube Stores 'Calling All Cars' to Help Raise $10000 for Humane ...
8/28/10
Seven years after Jiffy Lube first came to the area, it recently invested more than $1 million in a new look and efforts to enhance customer service. ...
View the complete Jiffy Lube listing >>>

Android? iPhone? BlackBerry? Our phones now say a lot about who we are
8/28/10
... people look at when picking a cell-phone company, along with the price of service and what they think of the company's network and customer service. ...
View the complete Blackberry listing >>>

How Do These Xbox 360 Repair Guides Work? Find Out What The Problem Is Here!
8/28/10
Of course when this happens if you are still in warranty you can give Microsoft a ring on their customer support line and they will send you a box to put it ...
View the complete Xbox listing >>>

dotmedias Online Marketing Now Offering Social Advertising Through Facebook ...
8/28/10
... press release writing/distribution and much more. dotmedias stands by its prices below the competition and its very good customer support.
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LG opens regional learning centre at Jebel Ali Free Zone
8/28/10
... all our partners and employees, enhancing leadership skills and raising the levels of knowledge and customer service across the region," he concluded. ...
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Call Center Software Provider Zeacom Wins 2010 IP Contact Center Technology ...
8/28/10
Call center software provider Zeacom recently won a 2010 IP Contact Center Technology Pioneer Award from ...
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APS reports 320 customers are without power
8/28/10
If you have a power outage, question, or concern you are directed to call APS Customer Service at 1-800-253-9405. You must be logged in to rate this story. ...
View the complete APS listing >>>


15971 total records found.
Displaying records 101 - 200 on page 2 out of 160 total page(s)

Showing records per page.
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