News

Customer service industry news

Find the latest industry news related to customer service below. We do our best to screen the news provided here for relevance and accuracy, but the links to articles found here are from 3rd parties so occassionally less pertinent materials get published. Please feel free to contact us to report other relevant articles, or to let us know of any material that should be removed.

Dell Shares Fall after Q3 Profit Plummets 54%, Missing View (DELL)
11/20/09
The stock has technical support in the $13-$14 price area. If the shares can firm up, we see overhead resistance around the $17-$18 price levels. ...
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New Amazon.com 'Buy Used' Program Squarely Targets ebay
11/20/09
Customers should expect the same fulfillment options and level of customer service, regardless of whether the item is new or used. ...
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New Magellan Professional MB 500 GNSS Board Offers Advanced Positioning ...
11/20/09
... technology which delivers highly accurate and reliable positioning, and which is supported by a strong technical support and field expertise to oems. ...
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Bistro at Nordstrom combines shopping days with salad days
11/20/09
Nordstrom is known for its customer service, and everyone was certainly cheerful and helpful, but they need to work on this particular element of service. ...
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Down the Street or Across the Country This Thanksgiving, Verizon Wireless ...
11/20/09
Customers who have access to a laptop can also manage their accounts online using My Verizon, the company's online account management and customer service ...
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Cloud Computing Software enables single sign on for Google Apps.
11/20/09
Features of ltech Single Sign-On for Google Apps include: -- Mobile and Third-Party Client Support - Supports IMAP and POP access and synchronization with ...
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Silver Lake youth wrestling sign ups
11/20/09
Tickets to benefit the American Cancer Society may be purchased at the mall's customer service desk. Go to www.independencemall.com for a list of store ...
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USAID, Walmart, TransFair USA and SEBRAE-Minas Gerais Sponsor Brazil Coffee ...
11/20/09
From 2007 - 2010, program partners will commit $1.9 million in investments and technical support to help 5000 farmers from the Brazilian states of Sao Paolo ...
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First National Merchant Solutions To Offer Expanded American Express ...
11/20/09
... while First National Merchant Solutions will increase its processing role to include processing and handling payments, customer service and disputes. ...
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Deutsche Bank Upgrades Dillard's to “Buy” (DDS)
11/20/09
The stock has technical support in the $10-$12 price area. If the shares can firm up, we see overhead resistance around the $15-$17 price levels. ...
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Hess Corp's Rating, Price Target Upgraded at Morgan Stanley
11/20/09
The stock has technical support in the $50-$52 price area. If the shares can firm up, we see overhead resistance around the $61-$62 price levels. ...
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Worried about your Xbox 360 that is not showing any video?
11/20/09
... second of all you might have to go through all the hassle of contacting Microsoft customer support to get your Xbox 360 repaired that is not showing ...
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US Cellular Offers Mobile Plan Notifications
11/20/09
US Cellular subscribers can add the overage protection plan by going into retail stores, calling customer service, or visiting their account on the ...
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Tales of a Geek Squad Recovery
11/20/09
A call to Asus tech support also confirmed that an F9 reset would wipe my files, and that I would need to get a full back-up before attempting the process. ...
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Intuit's Q1 Loss Grows, Q2 Outlook Falls Short (INTU)
11/20/09
The stock has technical support in the $27 price area. If the shares can continue to move higher, we see overhead resistance around the $32-$33 price levels ...
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Oracle Announces Oracle(R) Communications Billing and Revenue Management ...
11/20/09
This latest release helps communications service providers, media companies and other service providers enhance customer service, respond faster to market ...
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Marathon Oil's 2010 Earnings Estimates Cut at Barclays (MRO)
11/20/09
The stock has technical support in the $28-$30 price area. If the shares can firm up, we see overhead resistance around the $35-$37 price levels. ...
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tivo Can't Let Reader Go, Keeps Billing Thrice-Canceled Account
11/20/09
They claim that I owed $12.95, and that they have no phone calls on record from me since February, 2008 (which I think was a tech support call, ...
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Honeywell And Hindustan Aeronautics Ltd. Celebrate 25 Years Of TPE331 Engine ...
11/20/09
The engine's single spool design provides pilots with immediate power response and its proven reliability pushes the TPE331 to the top of customer support ...
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Some Upstate Charter customers will get credits on next bill
11/20/09
... and there will be a credit amount on that line, he said. Customers will not have to call Charter's call center to get that correction on their statement.
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Moody's Investors Service downgrades Sprint Nextel rating to 'Ba2'
11/20/09
... postpaid wireless service business, in spite of improvements in customer service, as competition grows increasingly fierce and industry growth slows. ...
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Sprint Gives Stranger Full Access To Customer's Account, Shrugs
11/20/09
Campbell found out about it months later and confronted Sprint, but all he got in response was some standard customer service language about how the issue ...
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EVGA, where did your lifetime warranty go?
11/20/09
... SKU [Stock Keeping Units] based on a single product that passed additional testing, top-of-the-line warranty and customer service second to none. ...
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Can Apple Stop the Android?
11/20/09
And Apple is a company that cares about customer service too. But, forced to do so or not, I did switch to the PC, as did millions of others. ...
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Old Navy Recovery Helps The Gap's Q3 Profit Jump 25% (GPS)
11/20/09
The company has a dividend yield of 1.56%, based on last night's closing stock price of $22.42 The stock has technical support in the $19-$20 price area. if ...
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Toshiba announces unified messaging product
11/20/09
Mitel unveiled enhancements to its Mitel Applications Suite (MAS) with a new Mitel Customer Service Manager (CSM) and Mitel Business Dashboard. ...
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Greyhound customer service delivers after bus heads wrong way for more than 70 ...
11/20/09
First, as these five people found out from the helpful ticket agent, the place to head to file a complaint is the Greyhound customer service office near the ...
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Mailscape V4.5 Delivers Customizable Reporting and Proactive Monitoring
11/19/09
"The graphical display of data makes it easy enough that the Help Desk can quickly diagnose the cause of a problem and take a more active role in monitoring ...
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Holiday Money Transfer Pricing Upholds Continued Commitment to Walmart Customers
11/19/09
Starting today, customers can send up to $200 anywhere in the US or internationally at a Walmart moneycenter or customer service desk for the new low price ...
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AOL: We need to fire 2500 'volunteers'
11/19/09
... 2009 6:42 AM PST Laying off 1/3 of their staff, but their current level of customer service will remain the same? by Random_Walk November 19, ...
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Brocade joins hands with IBM to expand presence in India
11/19/09
... and technical support/service. "Our customers expect a complete, cost-effective solution that will help them build a dynamic infrastructure. ...
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Microsoft Windows 7 Upgrade Folly, part 2
11/19/09
Surely Microsoft has to see this as a customer service nightmare. Surely they have to see that the very existence of upgrade media only serves to confuse ...
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Hold off on that Windows 7 installation
11/19/09
... and to drastically cut down on help desk calls. And that it did, saving millions through bulk purchasing and decreased technical support time. ...
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LANCOM VPN client now available for Windows 7
11/19/09
The benefit: Lower costs for administrators, the user help desk, and on training. Alongside the new multi-language support for English, German, French, ...
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Sears 3Q Posts Better-Than-Expected Loss; Kmart Strong
11/19/09
Both Sears and Kmart stores' continuing reputation for weak customer service and poor store upkeep have diverted discount shoppers toward competitors like ...
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Developers slowly rising to Microsoft's Surface
11/19/09
... include Hard Rock Cafe, Barclays Bank and mobile operator Vodafone, which has deployed Surfaces in 62 retail stores to provide customer service. ...
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inContact CTI Adapter Now Available on the Salesforce.com AppExchange
11/19/09
inContact.com) today announced easy integration of its market-leading on-demand call center software with Salesforce CRM via a CTI (computer telephony ...
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Model Metrics' eGiving Solution for Donation Management Now Available on ...
11/19/09
With a focus on mobile and call center technology, business process and change management innovation, and custom development, Model Metrics has completed ...
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AIG Edison Life Insurance to deploy salesforce.com's cloud computing solution
11/19/09
By managing and sharing prospect information, opportunities, optimized product plans and up-to-date contracts in real-time, sales and customer service ...
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Orange is first Polish operator to bring Nokia Messaging to Poland
11/19/09
Users can initiate the activation of the service through their mobile operator's customer service contact. The service can be used on over 30 Nokia handset ...
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Oracle Research Reveals Challenges Communications Service Providers Face in ...
11/19/09
The research shows, however, that the industry faces a number of challenges in delivering a seamless and consistent experience across its customer service ...
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Leader in E-commerce Solutions Now Offers Oracle Support
11/19/09
The technical support offered at techwave.com is into full performance analysis, three tier Oracle application server configuration and troubleshooting, ...
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Bank of America Web Site is the Leader on Keynote Systems' Banker Scorecard ...
11/19/09
Citibank wins for Quality and Availability, a category that covers such best practices as bill pay guarantees, the availability of customer support for ...
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Angola: White House Senior Adviser Gavin Discusses Relations
11/19/09
While the United States can help with technical support, she said, "strengthening governance is primarily an African project." The foundation of strong ...
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Colorado Utility Improves Customer Service with Qwest Call Center Technology
11/19/09
(BUSINESS WIRE)-- Colorado Springs Utilities recently adopted a hosted call center solution from Qwest (NYSE: Q) that allows the organization to improve how ...
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Apple is no longer the Nordstrom of Tech, they're the “New Nordstrom”
11/19/09
Consumers do care a great deal about the experience they go through in buying these products and they care about the customer service they receive after the ...
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imac Intel LCD Screen Replacement - Quick Service
11/19/09
We have highly experienced technicians to offer imac Intel LCD screen replacement services with exceptional customer service for 17 inch, 20 inch and 24 ...
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Single Board Computer uses Intel N270 1.6ghz processor.
11/19/09
Purchasing a development kit also registers you for technical support from Eurotech. The ALUDRA is just one of the product offerings that Eurotech design ...
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Verizon Wireless Lays off Former Alltel Workers
11/19/09
The company opened a call center in Little Rock, which it said in July would have 1200 employees. Pathmann said there were also positions other than ...
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Tax Benefit Pushes Phillips-Van Heusen Q3 Earnings Higher (PVH)
11/19/09
The stock has technical support in the $35-$37 price area. If the shares can firm up, we see overhead resistance around the $45-$47 price levels. ...
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Borders Adds New Exec, Keeney, Norton Get New Roles
11/19/09
... marketing since June—will move to senior vp, store operations, where he will lead the national store operations team with a focus on customer service. ...
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Netflix Leaves Me Hanging On 'Dexter'
11/19/09
Two weeks ago, though, I did call Netflix customer service regarding this issue, and was told that this was an unexpectedly popular series, and that there ...
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New mail-order rental service offers designer couture after the Netflix model
11/19/09
"But if my fancy dress for a big, important event doesn't arrive, that's a customer service problem like you've never had before." Hyman and Carter Fleiss ...
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Vonage To Pay Refunds To NC Consumers
11/19/09
The states' investigation revealed that Vonage paid incentives to customer service representatives for retaining or “saving” customers who called to cancel. ...
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PetSmart Q3 Profit Beats View, Forecast Raised (PETM)
11/19/09
The stock has technical support in the $20-$22 price area. If the shares can firm up, we see overhead resistance around the $28-$29 price levels. ...
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Sears Holdings Q3 Loss Narrows on Lower Costs (SHLD)
11/19/09
The stock has technical support in the $66-$70 price area. If the shares can continue the recent ascent, we see overhead resistance around the $80-$86 price ...
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What's new at pokerstars?
11/19/09
They have the best customer support. Their VIP program is insane when you reach the higher levels. If you are playing higher stakes (especially sngs), ...
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Apple Spotlights iPod Touch With In-Store Applications
11/19/09
One application will allow any employees to exchange iPhones or iPod while on the store floor, rather than only at a Genius Bar tech support area. ...
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PETCO Subscribes to decisionpoint's mobilecare(TM) Technical Support Service
11/19/09
Technical Support is one part of decisionpoint's mobilecare(TM) suite of support offerings and is designed to provide specialized help desk support for RF ...
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Wider Distribution Lifting iPhone Sales In Europe >AAPL
11/19/09
"We want to differentiate on customer service and network coverage and quality," said Swantee. Strategy Analytics' Mawston said he believes operators don't ...
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GSI Commerce providing e-commerce help to Mattel
11/19/09
... an undisclosed amount to provide e-commerce and digital marketing services, as well as customer service, for toy maker Mattel Inc. King of Prussia, Pa. ...
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Best Buy opens in Burlington
11/19/09
“We train our employees in customer service first, then products. They need to talk to people to find out what they need, then learn what to offer. ...
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Chrome doom: Google's Web-based OS could kill whole industries
11/19/09
A significant percentage of PC, laptop and netbook customer-support calls and problems are related to bad software or too much software. ...
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NFL Ticket Exchange by Ticketmaster Ranks Redskins v. Cowboys #1 Matchup in ...
11/19/09
Fans can reach dedicated customer service for the NFL Ticket Exchange by phone at 1-888-635-5944 and email at nflticketexchange@ticketmaster.com ...
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Sony Vaio VPC-X118LG/B (Intel Atom Z550 Processor 2ghz, 2GB RAM)
11/19/09
For an additional S$94.50 (US$68.33), consumers can purchase the Vaio Overseas Service package which provides a 24-hour call center for repair requests and ...
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Impact Video and Panasonic Light the Way for Vancouver 2010 Olympic Torch Relay
11/19/09
... outstanding image quality, superior equipment, service, and technical support that has become so well known throughout the special event industry. ...
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'Twitter for Dummies' author shares tweeting advice for businesses
11/19/09
She said businesses can use Twitter or other social media to promote events, generate leads, handle customer service or direct sales, ...
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Holiday Tech Toys: Sam's Club Means More Joy For Your Jingle --Including Free ...
11/19/09
(PR Web Via Acquire Media NewsEdge) Sam s Club officially reveals some of its Thanksgiving Holiday Shopping Event Tech gifts and gadgets. ...
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Brewer Lowe's going strong despite chain's dip
11/19/09
Since the Brewer store opened, customer traffic has been solid, which Ahern credits to the focus on customer service. "Traffic in the store has been well ...
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3 Charged in Pa. With Redirecting Comcast Traffic
11/19/09
It also has links to Comcast's customer support for its cable television, Internet and telephone services. Investigators say the men on May 28, 2008, ...
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Louisville challenges Comcast service center closure plans
11/19/09
LOUISVILLE -- A recent proposal by Comcast to close its only customer service center in eastern Boulder County ran into a ...
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Humana Military's Call Center Recognized for Outstanding Performance
11/19/09
The Boomerang Awards is the only region-wide competition for professionals in the call center and customer service industry. C3N is a Greater Louisville, ...
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How I ... Ditched My Beat-Up Buick
11/19/09
Mr. Bomgar now sells his technology to corporations with hundreds or thousands of tech support workers on help desks – a market that competing brands hadn't ...
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AOL to cut a third of its jobs
11/19/09
In late 2006, AOL closed its Albuquerque call center at 6301 Jefferson St. NE, laying off all 900 of its employees. Tucker Echols of the Washington Business ...
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Stop freaking out about BofA leaving the QC
11/18/09
In retail banking, US Bank recently hired a Wachovia executive, Becky DeGeorge, who helped the Charlotte bank become the leader in customer service among ...
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HP expands laptop and desktop data backup with Data Protector Notebook Extension
11/18/09
"This lets them do it on their own without having to bother the help desk, which is a big plus," he said. He said he hasn't noticed any performance impact, ...
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Cisco Systems Inc. Reports Operating Results (10-Q)
11/18/09
Technical support services revenue is deferred and recognized ratably over the period during which the services are to be performed, which typically is from ...
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Shaw Selected to Provide Technology and Design Services for Yanchang Petroleum ...
11/18/09
... furnaces and other proprietary equipment, as well as technical support during basic and detailed design, commissioning and startup of the DCC unit. ...
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T-Mobile Complete(R) Offers Hispanic Consumers Flexibility and Value with New ...
11/18/09
... pay-in-advance package that provides customers with exceptional value as well as T-Mobile's award-winning customer service and dependable national ...
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Verizon Wireless Opens New Communications Store in Queens Just in Time for ...
11/18/09
Features of the new store include: Over 3700 square-feet of retail, technical support and customer service space. Interactive product and service demos ...
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EMC extends Avamar deduplication backup software to desktops, laptops
11/18/09
... we can deliver the enterprise scale, as well as the client support customers and service providers need for next generation backup. ...
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SLC Corporation to Provide Redapt Systems' Clients with Access to Oracle ...
11/18/09
Our experience, knowledge and longevity in the IT realm combined with our excellent customer service, create loyal and returning customers. ...
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DIRECTV Delivers Local HD Programming To Customers in Sherman, Texas-Ada, Okla.
11/18/09
MEDIA CONTACT ONLY: Robert Mercer rgmercer@directv.com (310) 964-4683 CUSTOMER SERVICE: 1-800-DIRECTV Learn new strategies, how to trade in this market, ...
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Geek Squad Contributes To Society, Opens Outlet In Children's Hospital
11/18/09
Best Buy is donating a Geek Squad to Children's Hospital in Minneapolis, where its tech support experts will help patients and parents with everything from ...
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Google Phone is a “Go” for Launch; Yahoo Go Isn't
11/18/09
For more information and customer support, please visit the help center from your PC. I wonder how much of a role the iPhone played in its failure. ...
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Unprecedented Banquet Simulcast Viewership Strains Cablevision
11/18/09
Technicians alerted Chabad.org staff Sunday night of the problem, requesting that customers experiencing a slowdown place a call to their customer service ...
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Salesforce.com ignores the recession with record Q3
11/18/09
For example, the company has launched modules for knowledge management, self-service portals, call center support and even Twitter monitoring. ...
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Astadia Extends Salesforce.com's Service Cloud 2 Growth with New Customer ...
11/18/09
"Customer service is moving quickly to the cloud and we're helping contact centers take advantage of the move," says Ron Goldman, Service Cloud Director for ...
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Sony Ericsson closing RTP site, 425 jobs lost
11/18/09
The site includes customer support, customers service, sales, finance market and research and development. As it closes the North Carolina complex, ...
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Sony Ericsson Nexus UX Platform WebSDK released for Android & Symbian ...
11/18/09
... you to be a “premier partner”, the perks of which include access to early hardware, loaner devices, dedicated tech support and software flash equipment. ...
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BookPal, the "Amazon.com" of Bulk Books Expands
11/18/09
BookPal couples discounted bulk book pricing with quick delivery, fantastic customer service and millions of always in-stock titles. ...
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Room for Improvement in Twitteracy of Fortune 100
11/18/09
You're also trying to give. You're trying to give them value, information, better customer service. You're trying to give them tools they can use.
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Vodafone Turkey Awarded for PerSay Voice Biometrics Solution
11/18/09
Vodafone Turkey came first in “The Best Technology Solution” category and won “The Most Admirable Call Center” award in “The Most Creative Call Center” ...
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Imagine Solutions Wins IBM 2009 "Information Management Solution Excellence" Award
11/18/09
We intend to stay focused on what led to this honor - our commitment to customer service, domain expertise, and results that serve the customers' business ...
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YRC closing "Cadillac" of trucking facilities in Ohio
11/18/09
"This is part of our ongoing efforts to synchronize our network to continue to optimize customer service," YRC said in a statement Wednesday. ...
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Vonage makes $3 million settlement with 32 states
11/18/09
But more specifically, the issue at hand deals with certain incentive programs that Vonage customer service reps were offering in an attempt at keeping you ...
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NH to get $35k in Vonage settlement
11/18/09
... which launched the instigation against Vonage in 2007, “Vonage formerly paid incentives to customer service representatives for retaining or 'saving' ...
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MSI US Launches High-Performance Wind Top 21.5-inch Multi-Touch Screen All-in ...
11/18/09
MSI has continued to uphold a business philosophy that stresses "award-winning product quality and outstanding customer service. ...
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HomeInsurance.com to Give Away an iPhone 3G to One Lucky Visitor
11/18/09
"Understanding our customers allows us to continue shaping our customer service experience to best meet the needs of homeowners and drivers. ...
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