Travelocity Business Expands Global Reach with Radius
11/20/08
To better serve existing and potential clients, Travelocity Business sought a partner with a similar view on customer service, supported by flexible, ...
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Oracle’s Siebel CRM and Oracle® CRM On Demand Each Named A Leader ...
11/19/08
The customer service products were segmented into record-centric, interaction-centric and process-centric categories, and they were evaluated against an ...
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Cracks at Dish Network will take time to repair
11/19/08
He cites an improved HD product and investments in customer service among other factors. Still, he maintains a "neutral" rating and an $18 target on the ...
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S1 Enterprise Launches Account Opening Solution
11/19/08
... instance of the software to support multiple account opening workflows and unique user interfaces across the internet, call center and branch channels. ...
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Falken Tire Gains Business Value With Oracle(R) E-Business Suite ...
11/19/08
More Effective Customer Service -- Accurate, efficient customer service reports and intuitive system navigation have enabled the company's customer service ...
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Telephonetics: Siemens Enterprise Communications andTelephonetics ...
11/19/08
The partnership will enable us to provide the benefits of voice automation to a much wider market while maintaining our high levels of customer service. ...
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Custom Car Mats Company GGBailey Wins Toyota Gold Award
11/19/08
Racemark won the Toyota Gold Award for excellent products, service, and customer support. GGBailey lets people get the same level of quality car mats as ...
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Sun Enhances MySQL Enterprise With New Query Analyzer Tool to ...
11/19/08
... to accurately pinpoint and correct problem SQL code -- in addition to MySQL Enterprise's regular software updates and 24x7 production technical support. ...
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HP Creates Global Online Consumer Support Community
11/19/08
The online community initiative is the result of recent investments by HP to deliver superior consumer technical support worldwide. Internal HP surveys show ...
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10 Companies Spurring Enterprise Cloud Computing (Pt. I)
11/19/08
... to that space in terms of the infrastructure operations, scalability, global support, multi-language client support and enterprise sales forces, etc. ...
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EMC Sets New Standard for Enterprise Capture
11/19/08
... difficulties in managing risk and complying with regulations as well as the inability to deliver good customer service," said Whitney Tidmarsh, ...
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Lenovo Takes Storage Off the Desktop, But Remote Servers Need Not ...
11/18/08
This expense takes into account such things as deskside IT visits, call center support, and management costs. Lenovo further estimates that using the SMC ...
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Whatever you do, don't buy Sears
11/18/08
The company's problems, including a lack of focus and eroding customer service, predate Lampert's involvement. But Sears' slow decline doesn't mean it can ...
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DIRECTV Más Unveils Expanded Channel Offering and New Comparative ...
11/18/08
... clearly presents how DIRECTV Más provides the most superior quality service in the South Florida area with the number one customer service in its ...
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Cisco and IBM Enhance Banking Experience With Cisco TelePresence ...
11/18/08
ContactCenter integration provides the ability to quickly identify and locatesubject-matter experts to provide efficient customer service through voiceor ...
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Target's misprint: The Real Deal
11/18/08
“I feel like customer service isn't important to them…I kind of feel like they should have taken this hit and sucked it up and given people the car seats ...
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VISTA Awarded Letter Grade of "A" for Overall Performance In Third ...
11/18/08
"We are thrilled that for another year our clients have given us high marks for customer service." - One hundred percent of respondents would be likely to ...
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Orange Business Services Offers Optimized Network Performance ...
11/18/08
In addition to Business Acceleration, Orange Business Services will provide a best-in-class solution and technical support to maximize the performance of ...
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UPS to open new distribution centre at Calgary International Airport
11/18/08
... in a new facility that will ease the flow of parcels through the distribution process and ensure it maintains an optimal level of customer service. ...
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Sears.com Expands Its Online Shopping Experience With Massive New ...
11/18/08
Through its business services division, Whitney Automotive provides outsourced e-commerce, merchandising, product data, fulfillment, and customer service ...
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DIRECTV Mas Unveils Expanded Channel Offering and New Comparative ...
11/18/08
... clearly presents how DIRECTV Mas provides the most superior quality service in the South Florida area with the number one customer service in its ...
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Email Affair Due to iPhone Bug? Not Likely
11/18/08
I had to laugh when finding this question on an Apple tech support forum. Obviously the poor woman involved is not too tech-savvy. Please help! ...
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The MasterCard Foundation and BRAC Expand Microfinance Services in ...
11/18/08
In Uganda, the program will provide economically active women with loans, training and technical support to enable them to improve their livelihoods. ...
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Account opening facilitated by S1 Enterprise
11/18/08
... banking solutions that deliver financial service providers a holistic view of their customers whether online, in the branch or in the call center.
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Nissan Creates New Infiniti Organization; Igo to Exit
11/18/08
1, part of a shakeup that has the auto maker setting up a new organization designed to maximize customer service and efficiencies in the luxury-vehicle ...
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Blaska's Blog: A guided Mistele is on target
11/18/08
Four years ago she got a report on what she needed to do to avoid a catastrophe (in the 911 emergency call center) and she didn't take action. ...
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Travelocity Incentives Introduces the Travelocity Vacation Gift ...
11/18/08
... and that are backed by a low-price guarantee and outstanding customer service,” said David Larsen, vice president business development for Travelocity. ...
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Buzz Out Loud 855: The iPhone changes everything
11/18/08
This is Daniel, tech support from Memphis. Just writing in reference to episode 852 where another Daniel asked "WHY THE HELL WOULD SOMEONE REGISTER HOBOBOOK ...
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2009 Medicare Part D Premiums To Rise Dramatically: Over 2 Million ...
11/18/08
Reassigned beneficiaries must become accustomed to a new card, a new customer service center, a new formulary, new utilization management rules, ...
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Nigeria: US to Assist Nigeria on Aviation Safety Target
11/18/08
... Mrs Robin Renee Sanders, said the intention of her country is to provide technical support in the area of capacity building, infrastructure, safety, ...
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Microsoft and Novell Mark Two Years of Interoperability Progress
11/18/08
... customers to transition to SUSE Linux Enterprise Server over a two-year period while receiving technical support for their existing Linux deployments. ...
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Socket Announces Support for BlackBerry Bold Smartphone
11/18/08
... smartphonethrough application software or SocketScan(TM) software, resulting inimproved accuracy, productivity and heightened customer service. ...
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IBM Research Partners With EU Consortium to Help Aging Population ...
11/18/08
These new approachescan work equally well for business environments, to help analyze telephonecalls in a call center, broadcast news and video, ...
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NETGEAR GearHead Services Provide Affordable, 24x7 Technical ...
11/18/08
SupportPak 6 and SupportPak 12 provide six or twelve months of unlimited 24x7 phone-based technical support to help consumers resolve a variety of issues ...
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New National Poll: Medicare Coverage Gap Confounds Majority of ...
11/18/08
Additionally, any time one of these members contacts a customer service representative for any reason, that member can be provided with a real-time Coverage ...
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New Microsoft RMS Integrated Store Solution Launched
11/18/08
With RMScart, they provide unlimited free technical support, free setup, free training, Secure hosting, SEO, etc. San Jose, CA, November 18, ...
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Central Desktop Introduces Enterprise Solution Package
11/18/08
The workflow system integrated into Central Desktop's file system, databases, time-tracking and help-desk tools. Also, to provide maximum security, ...
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Pitney Bowes to Provide Call Center Support to US Mint
11/18/08
With such volume, the organization needed to partner with a company that could ensure customer service initiatives were held to high quality standards. ...
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Lender Processing Services, Inc. to Present at Bank of America ...
11/18/08
... automation (Desktop), servicing, portfolio retention and default, augmented by the company's award-winning customer support and professional services. ...
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Search Biz: MSFT Spends On Lobbyists To Save On Yahoo; Google Book ...
11/18/08
... failing to provide refunds or honor cancellation requests, claiming that customer service reps can be reached at any time when, in fact, customers are ...
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Sirius, XM subscribers revolt over merger-induced changes
11/18/08
"I know, your customer service people are telling their subscribers that it is that way because the NBA moved its contract to XM," Petrov wrote to Sirius in ...
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Demand Management, Inc. Attains Gold Certified Partner Status in ...
11/18/08
... have relied on its popular Demand Solutions(R) supply and demand planning tools to decrease inventory, increase customer service and increase profits. ...
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Mobile Management Provider Zenprise Introduces Support For iPhone ...
11/18/08
Zenprise's web-based dashboards make it easy for our help desk personnel to proactively identify mobile service issues. The dashboards allow our staff to ...
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HP unveils plan to launch 7500 stores across Asia
11/18/08
One of the largest computer companies in the world, HP is striving to offer an enhanced retail experience as well as improved customer support. ...
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New BLOOMBERG TRADEBOOK Electronic FX Marketplace Goes Live With ...
11/18/08
Bloomberg Tradebook's commitment to customer service and a unique blend of innovative trading algorithms and algorithmic trading strategies help buy-side ...
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Torry Holt, Josh Brown Join Treasurer Steelman, Chase, Visa for ...
11/18/08
Later in the day, Treasurer Steelman and St. Louis Rams' Kicker Josh Brown brought the game to students in Springfield at the Chase call center. ...
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Integrated BroadBand Successfully Completes Interoperability ...
11/18/08
Released last month, the BBX 4.5 helps operators to offer enhanced customer service and also helps technical support representatives to analyze problems and ...
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Microsoft Issues First Global Survey of Millennials and Banking ...
11/18/08
However, of those Millennials who chose online as a primary channel, 15 percent prefer talking to customer service representatives via instant messaging ...
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Volksbank International Implements S1 Enterprise for Complete ...
11/18/08
"To improve the quality and efficiency of our customer service, we decided that having all information on each customer available through a single dashboard ...
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TransUnion Expands Collection Vertical With Key Hires; Dedicated ...
11/18/08
Carter joins TransUnion from BarclayCard where he was senior director ofits Customer Support group. Prior to Barclay's, he held leadership positionswith ...
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MaxiSoft® Safety Pipe-Marking Software Now Available for Windows ...
11/18/08
... is a division of K-Sun Corporation and is the leading developer of safety identification software and offers free technical support to its customers. ...
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Verizon Wireless Business Connection Brings Big Value to Small ...
11/17/08
24/7 Technical Support -- Technicians are available around the clock to assist customers with issues. -- Expertise -- Small business sales executives have ...
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New Releases of S1 Enterprise's Branch and Call Center Solutions ...
11/17/08
... interaction software solutions, today announced the completion of version 3.7 of its S1 Sales & Service, S1 Teller and S1 Call Center solutions. ...
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Comcast Rolls Wideband in the Pacific Northwest
11/17/08
... by 10 Mbit/s up) for $189.95 that bundles in firewall services, static IP addresses, 24/7 customer support, and a suite of software from Microsoft Corp. ...
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Sun Updates StarOffice 9 For Microsoft Office, Macintosh
11/17/08
Enterprises also may order StarOffice with technical support from Sun at volume pricing of $25 per user. The pricing represents an annual subscription rate. ...
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Central Desktop Launches Enterprise Solution Package -- Pure SaaS ...
11/17/08
The powerful and easy-to-use rules-based workflow system integrated into Central Desktop's file system, databases, time-tracking and help-desk tools enable ...
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Newgistics Announces Customized Program for DHL Express Customers
11/17/08
Improving and lowering customer service and lowers costs through its Intelligent Logistics Management™ (ILM) suite of technology-based shipping solutions. ...
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SPOT Image Corp. Introduces New Services for Google Earth Users
11/17/08
To receive the KML formatted imagery, SPOT Image clients simply request it from Customer Service when placing the order. In addition to having the ...
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Walker vetoes changes to privatization measures in budget
11/17/08
... county workers: skilled trade workers; hospital housekeepers, billing and admissions staff; and workers at the county's public assistance call center. ...
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Telstra Enterprise & Government crowned for top customer service
11/17/08
Telstra Enterprise & Government’s Customer Care team has taken out the Customer Service Institute of Australia’s prestigious Australian Service Excellence ...
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Microsoft Says Xbox Live Fixed and Fully Functional
11/17/08
... all the problems should finally be fixed now, if you're still somehow experiencing problems, your best bet is probably to contact Xbox customer support. ...
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Piedmont Honda earns Heartfelt Customer Care Award
11/17/08
The criteria to achieve HCC dealer status is having zero negative treatment cases in automobile customer service for both sales and service during a ...
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VISTA Ranked 12th in Washington Business Journal List of Top 25 ...
11/17/08
"Being named one of the top 25 small technology companies in the DC-area validates VISTA's dedication to provide outstanding customer support and services. ...
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Java Product Review — Oracle EDA Suite
11/17/08
Customers have come to expect dramatically faster customer service response times - pushing organizations to react and respond faster than ever before - and ...
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CA Intros ARCserve Backup Support for Windows Essential Business ...
11/17/08
The combined solution has enhanced the customer service of his organization besides increasing productivity levels, Dreyling said. According to Eric Kidd, ...
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Enterprise IT Gadget Glitches Frustrate Technology Consumers
11/17/08
Customer-support centers play a critical role in customer service, the study shows. People who contact customer support were more likely to report feeling ...
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Nissan North America Creates Sales, Marketing Unit For Infinity
11/17/08
... has created the Infiniti Business Unit, an organization designed to maximize customer service and efficiencies for the automaker luxury market brand. ...
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IBM and Microsoft demonstrate 'interdomain federation'
11/17/08
... to provide “end-to-end services from network planning and design through testing, tuning and ongoing customer support,” according to the announcement. ...
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The Palm Beach Post, Fla., tech help column
11/17/08
If you're sending it to a distant supplier, you'll need to work your way up the tech support chain to make sure you get some help. ...
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WatchBuddy® Timepieces: Launches on Amazon.com the Barack Obama ...
11/17/08
... very accommodative, proactive and top rated (5 out of 5) customer service; and the fact that its products capture the spirit, hopes, and dreams of its ...
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Pano Logic Delivers First Windows Native VDI Solution
11/17/08
Quick and easy role-based access through Active Directory -- providing help desk staff the ability to have view-only access to the Pano Manager to look at ...
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S1 Enterprise Launching Version 3.7 for Financial Institutions
11/17/08
... interaction software solutions, has announced that it has completed version 3.7 of its S1 Sales & Service, S1 Teller and S1 Call Center solutions. ...
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Sprint Offering Employee Buyouts Provided you don't deal directly ...
11/17/08
Sprint is trying incredibly hard to salvage their reputation with customers, after a botched acquisition of Nextel resulted in sub-par customer support. ...
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Symphony Metreo, Belkin's Switch to Mac, Avaya, Coordimax Gets ...
11/17/08
Avaya has launched two portfolios of customer service products for the financial and healthcare industries, Proactive Outreach for Financial Services and ...
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RT Logic Announces Test Range, UAV, Target and Missile ...
11/17/08
Our dedication to customer service has solidified long-term relationships with the US Air Force, NASA, NOAA, and nearly every satellite operator in the ...
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Earnings at Lowe's drop 24% in quarter
11/17/08
... in recent months: Focus on customer service and smaller home projects while slowing the pace of store openings and controlling employment and inventory. ...
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Mitsubishi Motors Has Extended Its Strategic Outsourcing Contract ...
11/17/08
... and high-quality business management services by consolidating system operations for necessary functions such as accident management or help desk. ...
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NETGEAR's Award-Winning Powerline Adapters for HD and Multimedia ...
11/17/08
It is backed by a one-year warranty and 24/7 technical support. The Powerline HD Plus Ethernet Adapter Kit, containing two Powerline HD Plus Ethernet ...
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American Airlines to Implement Annual Limits for Baggage and Boxes ...
11/17/08
"American and American Eagle's intent is to provide the best customer service possible and to consider the needs of all passengers," said Peter Dolara, ...
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Developers making plans for Windows Azure, Windows 7
11/17/08
... only have met online,” says Rigby, Lead Software Engineer at Interactive Intelligence, an Indianapolis-based firm that develops call center software. ...
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Leading Market Research Firm Finds Significant ROI from Using CA's ...
11/17/08
Applications associated help desk calls have been reduced by 20%. Six of the eight companies interviewed had deployed CA Infrastructure Management solutions ...
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Making the Medicare Prescription Drug Program Work For Boomers and ...
11/17/08
They found that the call center frequently dispensed inaccurate information and inappropriate referrals and had unacceptably long wait times. ...
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"They aren't ComCast, and they apologize profusely"
11/17/08
Called Tech Support, and to make a long story short, went around and around between departments for an hour before finding that my phone did not have a ...
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Pink Jeep Tours climbs to the rescue
11/17/08
said Susan Sinclair, Pink Jeep Tours Customer Service/Sales Manager. Officials believe two people were killed and another seriously injured, however, ...
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Wells Fargo banks on next-generation ATMs
11/17/08
Moreover, in banking, seamless self-service is key to keeping down the costs of customer service. This year, Wells Fargo ATMs received a UI face-lift, ...
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Google Smart Grid
11/17/08
The system also supports additional features and functionality related to system operation and customer service (...)”. Assuming that advanced meters are ...
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'My Favorite Christmas Traditions' Lord & Taylor's 2008 Holiday ...
11/17/08
Lord & Taylor has built a reputation for attentive customer service and high-quality merchandise focused on apparel and accessories. ...
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S1 Enterprise Launches AccelAccount, a New Account Opening ...
11/17/08
... instance of the software to support multiple account opening workflows and unique user interfaces across the Internet, call center, and branch channels. ...
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Medicare holds enrollment clinics
11/17/08
... coverage considering the plan cost including premium, deductible and co-payments, medicines covered and the customer service which has been provided. ...
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Nintendo Hell
11/17/08
So, I finally wrote the following email to Nintendo's customer service last week: I am a parent with three kids, all young. It took me almost a year to ...
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Comcast rolls out higher-speed Internet service
11/17/08
... 50 Mbps service for $189.95 a month, which includes features such as corporate-class e-mail, document sharing, firewall protection and customer support. ...
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Zenith Launches Online Video to Help Consumers Install Converter Boxes
11/17/08
(Based on consumer calls to the Zenith customer service hotline, the video reminds consumers to remove the plastic wrapper before installing batteries. ...
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HP mostly makes good on battery
11/17/08
I got on the phone and called customer support and got the runaround. They transferred my calls back and forth, telling me it's not their fault and they ...
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MarkWest Energy Partners to Present at the Bank of America 2008 ...
11/17/08
The primary business strategy of MarkWest is to provide outstanding customer service at competitive rates and to expand its assets and cash flow available ...
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Wells Fargo Offers $250000 in Assistance for Southern California ...
11/17/08
Customer service representatives are available 24/7. -- Wells Fargo Financial/Wells Fargo Auto Finance: Affected customers with existing home mortgages or ...
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CompanionLink for Google a Powerful Alternative to Google Calendar ...
11/17/08
Technical support isincluded for free with the purchase. A 14-day evaluation version can befound at companionlink.com/google. CompanionLink Software is a ...
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A message from Registrar Kaprielian on RMV budget cuts
11/17/08
To weather this financial storm, the RMV is adopting operational changes that, we believe, will minimize the impact on customer service in our branches. ...
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Global logistics: FedEx rolls back launch date of Asia-Pacific Hub
11/17/08
Once the hub is up and running, shippers can expect to see a high level of customer service and performance in the Asia-Pacific region, according to Maury ...
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Intuit Goes SaaS With QuickBooks
11/16/08
The QuickBase dashboard, "My QuickBase," appears on sign-in with several pre-loaded applications, including customer support, project management and time ...
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Subscribers scramble as Comcast switches to digital
11/16/08
A Comcast customer service employee told him in an online chat that he could buy a converter box, or lease one from Comcast for $8.90 a month. ...
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