Expedia

Click here to add a comment for this listing.

I have been happy with Expedia. Definitely check back if you do not get your e mail confirmation within a day- dont wait like some posters did...(duh). It has not been my experience that they "select seats", although I have not pursued that- I do that at the airline. They are not a Travel Agency, for heavens sake. I have booked quite a number of flights including overseas and with different airlines, happy with my service and any related customer service has been attentive.

Marin 12/9/09 8:45AM

Your complete lack of sensetivity to my concern boggles my mind. I am a disabled Korea vet. I wanted to bring my family from Denver to Billings for an early birthday/christmas celebration. I booked 4 tickets on Monday, $400 each. Today the tickets on line, same flight, same days, are $120 ea. My converation with your customer service rep to see if there can be any monetary consideration made for a change leaves me complety exhausted with the continual monotone voice" SORRY SIR, THERE IS NOTHING I CAN DO". even your manager with the same diatribe. You can rest assured I will not use your services again and will do what I can to discourage others. You certainly do not live up to your mission statement,"TO BE THE LARGEST AND MOST INTELLIGENT TRAVEL MARKET". bah humbug.. BEING RETIRED, I COULD USE A $1000.00 REFUND ON TICKETS CONSIDERING THE PLANE IS COMING THIS WAY ANYWAY. I am confident this whole note will again fall on deaf ears.

Ziggy 12/3/09 7:03PM

I like the people working with this company. They are very friendly and polite. They also take a lot of effort in contacting me by either email or voicemail about updates on my reservations. Operators i talk to are always helpful and friendly either in US of Philippines. Most of my friends and family members use expedia for travel.

CG 11/22/09 12:01PM

I made a booking through expedia 2 months ago and I noticed that one of the flights confirmed does not exist anymore. I called expedia and they told me to call the airline. The airline has no details of our reservation at all! They told me to call expedia. I sent 2 e-mails and made 3 phone calls to the USA. NOBODY can help!! DON'T USE EXPEDIA EVER!
I still don't know if I can travel as expedia tells me I am booked and the airline tells me I am not.

Anonymous 10/29/09 4:02AM

I could not be more disappointed in Expedia. we booked our flight over 6 months prior to the date of departure only to get an email from expedia about 2 weeks before the flight to find out our selected seating was bumped to the very rear of the plane (row 29). I called the carrier and was told expedia had been informed the day I booked the flight that the selected seats were reserved for medallion members- only expedia never told us. Expedia claimed they could not reserve any other seats on the plane for us- they were all held by the airline. So much for booking early. This is my second and LAST bad experience with Expedia...fool me twice shame on me!

Anonymous 10/27/09 7:29AM

Used the number and got a person immediately who was polite, helpful and resolved my problem

Anonymous 10/20/09 7:21AM

took 4 hours to get someone - went through Central America, 2 supervisors. finally got someone who AGREED TO REFUND. still waiting...

sheila 9/14/09 8:35AM

I was on the brink of confirming my booking, and then I started experiencing problems connecting to their website. After making several further attempts to connect for the next hour, I decided to call them. The woman I spoke with was very polite and made sure my hotel reservation was completed. Excellent!

Anonymous 9/6/09 10:21AM

I just finish placing a call regarding 3 international tickets I purchased. They answered the phone and my questions!

I'm shocked to see how many complains there are about them. I hope I don't get in trouble...
I only purchase airline tickets. I have used them 15 different times and never had a problem...

Pettit 8/20/09 1:10PM

Oh hell.
Very VERY bad customer service! You speak to three persons and get five different answers! Even when you note their names as reference it really doesn't matter.

I'm really frustrated. I just spent too much money and definitely was awaiting a better service!

Elmstreet_Hunt 7/31/09 5:16PM