Air Canada

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I do not know how to put this, but this is probably the worst most corrupt airline ever. I will explain: We booked tickets for our sons to travel back to SA to visit family over a month ago. They were booked to travel from yyc to yyz and then on to SA. We recieved emails from air canada to book in online, but we declined to do so because they are considered minors by AC's standards and the are travelling with there Aunt. So when we arrived at the airport we were delayed until the plane was already boarding, about one hour. We were then informed that the credit card used to book the one flight was not acceptable. Which was very suspicious to me becuase it was booked over a month ago and the charge had showed up on the credit card statement. Air Canada made us purchase a last minute ticket or they would not let them fly. Which is extreemly confusing because they sent out a book in email to us. On our return to our home we verified that Air Canada had been paid twice for the same ticket. We have tried to contact the airline, but they are not available. This is criminal.

ken612 7/3/10 9:51AM

It seems impossible to easily access a contact telephone number to enable you to speak to anyone personally. The number listed on the Air Canada website is 09041690395. You ring that number and are told it has been changed to 08443351801. This number is for BAA Heathrow. No wonder I choose to fly BA.

Ken 4/21/10 3:05AM

Presidents Line
1-514-422-7700 Angie Riealti Exectutive Secretary to the CEO of Air Canada "Calin Rouinescu". Do not let them tell you to call 1-514-393-3333 it it only leads to the resevation line and an information line.

Global Adviser 2/12/10 9:06AM

Air Canada is seriously the scummiest most irresponsible airline!! They lost my luggage on Jan 3rd going from Montreal to JFK after canceling the 1st flight and delays.
And i called 30-50 times leavving mesages on teh voicemails and filling claims with the
"answering service" in india after waiting for an hour severals like. 3 weeks have gone by and noone called me after they said
after 24 hours someone will get back to me.

They dont answer extensions calling 40-50 times. Its a joke. The company is a joke and
someone should put together a class action lawsuit.
There are similar complaints all ove the internet.
Hey CEO i hope you read this message because your company is unethical and irresponsible, loses people bags then
cuts the CLAIMS line off going straigth to voicemail !! Then not even returning phone calls to let me us know where our bag is?
I lost $1500 worth of stuff in there. I going to so you air canada scumbags!!!!!!

bigpapa850@aol.com 1/16/10 1:20PM

Flew from London to Philadelphia, and back. Air Canada lost my luggage twice. I'm still trying to contact them, but every time I call I'm put on hold and then disconnected. This is the worse company I've ever encountered. Absolutely horrible.

Joe2 12/31/09 7:29AM

Returned home to the UK from Canada after attending a funeral. Was only in Canada for two days, and on my return when i got home, i opened my suitcase to find newly bought EXPENSIVE items of clothing stolen from my luggage! This is despicable, i am certain that this occured at Pearson Airport Terminal 1 and i am furious that this has happened. It's not about the money its about the bloody principle of the matter. And if i dont get a response to my complain i will bloody sue the whole lot! Trust me there will be nothing left of them after i'm done. They do not know who they're dealing with!!!

Anon 10/27/09 5:00AM

Flew out of Orlando, florida on June 23,2009 to Toronto, Canada. My 8:00 a.m. flight was cancelled/ pospond until 1:30 p.m, then the plain did not leave until 2:30 p.m., this was my first time flying with you all and it was NOT a good experience. Then when I got my luggage in Toronto it was ripped, I did not check it in Orlando like that.

Anonymous 6/23/09 7:57PM

How this boondoggle of a company remains in business is beyond human understanding. I was part of the whole debacle just before Christmas involving all of Western Canada (since all flights seem to HAVE to go through Vancouver) and I have never been treated so poorly ever before in my life. Anyway I'm getting distracted.

If you're looking to get back through to someone after you thought you were done with these fools and you threw out that little piece of paper with the magic phone number on it, call the 1-888 number, press the number for whatever language you want, and press 3 for reservation changes. Even if that's not what you want, they handle general inquiries there too.

B-ROC 1/15/09 6:17PM

I have been unable to get to your customer service link as your server is not responding - had same problem yesterday when attempting to confirm flight and get boarding pass.
My 18 year old daughter left Kamloops at 6:15 last night (Jan.3). She waited at the Vancouver airport for about 6 hrs due to weather conditions. My complaint is about the surly treatment she received when trying to ensure she reached her final destination of Halifax. One of your service reps responded inappropriately to a young lady just away from home. When my daughter expressed her concern about making it back for her University classes, the rep responded with the comment, "that doesn't sound like a very important comment to me." I paid for this flight and make the reservation in plenty of time for her to be treated with respect and given fair treatment. The rep does not have that right to be rude or subjective about someone else's concerns.
And to top it all off, she sat at the very back of the plane and had to watch another passager eat a first class meal because they were friends with someone in the flight crew!
Now that West Jet is flying out of Kamloops we will give more serious consideration for future flights. We have had decent service in the past and have not complained about no food or tv on our two most recent flights to Montreal and Halifax. But I suppose I am frustrated and the fact that my daughter is now scheduled for a 2:30 flight on Monday, Jan 5 unless another flight comes available. But then again, who do you choose??? In all fairness, perhaps it should be based on when the ticket was purchased.
I realize this has been a busy season with many weather difficulties. However, some ethics and politeness is mandatory when you want to keep your clients.
hoping my daughter gets back to school safely,
Marian Hutton

Marian Hutton 1/4/09 12:56PM

this is not service it is bull#@$& - you cannot reach a real person to help you with anything - this is not service - due to the flight conditions which caused so many flight cancellations and lost baggage ... you would think that air canada would add additional bodies to help out with customer service ... but apparently not ... there is not one single no that i have tried that i can contact a person regarding my lost luggage nor have any of my dozen phone messages have ever been returned - you are at their mercy and no air line should have such god awful policies as not to answer phone calls or forward them to cyber space ... what a disasterous air line ... too bad i'm canadian and am forced to use them and their air alliance services otherwise, i would boycot them.

Anonymous 12/27/08 9:04AM