World of Warcraft

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I've been a fairly avid, if not so good, WoW player for close to four years. Like a lot of companies (Lenovo, anyone), they don't want to be contacted by phone for anything but sales matters.

Blizzard's in-game and email tech support has greatly improved over the past few years, but getting to talk to a real live human is well nigh impossible, by design, I'm sure; and the response time for any customer support issue tends to be several days, even as a subscriber is being billed (OK, only ~$.50USD/day) for the time an account is malfunctioning.

WoW is a great game when things go well, and they usually do, but when your account gets swiped or something fails to work in game, they always blame the user and are about as good at providing friendly tech support as Micro$loth is.

Anonymous 11/13/09 9:14AM

Seems you can't cancel the account even though you can stop the subscription.
So CC information is stored on thier site and all it takes is someone to log back on and restart the subscription.

So if your kid started something on your account you want to stop forever, you can to cancel your card because there is no way otherwise.

They even warn you that you may have to go back in and "re-cancel" at any given time?.... which seems to imply they take it upon themselves to resubscribe when they think you aren't looking.

Anonymous 10/28/09 10:16AM

Allyssa was very kind and polite

Anonymous 7/30/09 4:47PM

Micheal was one of the biggest jerks i have ever had the displeasure of dealing with. Blizzard cares nothing for the people who are paying hard earned money for thier games. My issue was not even answered after a 25 minute hold time.

Anonymous 6/23/09 2:00PM

Great customer support by phone, and tech support is also nice because you can get it from an actual person playing the game while you are playing as well. Always english tech support too. (based out of Texas, and California).

Neckername 5/23/09 9:01AM

a girl named rebecka busler used my cc with out my permission.i dont have her pass or user info.iwant this account canceled and my money put back in my account.there are no live people it seems who are available to help.my son scott mc donald closed the account she was using while in our home.she reopened a account using my cc information.your company has been no help at all.she did this with netflix.i talked to alive person who fixed the problem instanly.why not your company. please let me know how to correct this problem.thank you

Anonymous 2/16/09 9:40AM

THANK YOU I am SO tired of having to wait through the automated crap to get a real freakin person. Its GREAT to know a little trick to get straight through!

GoldenAraura 1/5/09 7:03PM