World of Warcraft

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3rd day in a row the queue has been full on the phone this is BS how the hell can i get someone to answer...

PissedoffWoWplayer 8/15/10 9:17AM

http://www.bbb.org/


This is the better business Bureau

I plan to file a complaint if my issue isn't resolved in a timely manner. I watch to many people wait for the blizzard BS to just have to buy a whole new account and game.. Now my account has been hacked and I"M NOT DEALING WITH BS.. It's the wow server that has compromised our accounts not our account being hacked by our networks! Think about it .,,, My fire walls are so tough I have to fill in all the secondary questions to review my bank account balance!

GFYS 8/14/10 10:47PM

They just dont care. I have two accounts and one had been hacked and told me I needed authenticator. I was talking in game to the hacker on my other account telling him to stop. Watched him go to guild bank and he laughed at me. Tried to get GM, no use. Tried calling, too many callers cant get through.... Should be called Customer Disservice.

Rottingham 8/12/10 11:40AM

This is the worst company I have ever dealt with. The customer service is a joke, a five year old can do better than this. It took my 2 HOURS of holding for them to pick up and then they couldn't even help me with my problem. If you are even thinking about buying from blizzard please think again.

Jordan123 8/8/10 3:07PM

Same for me. HACKED AND 2 DAYS OF FULL QUES. NO WAY TO GET IN TOUCH WITH ANYONE. LOVE HOW THEY PUT THE RESPONSIBILITY OF THIS ON THE CONSUMER AND DON'T FIND A FIX FOR IT THEMSELVES. HELL THEY PROBABLY HACK IT FOR THEMSELVES TO TRY AND GET US TO BUY THAT KEY GENERATOR. IF THAT KEY GENERATOR STOPS PEEPS FROM HACKING IN WHY DON'T THEY PACKAGE IT WITH THEIR PRODUCT. !@#$#@$%

Anonymous 7/22/10 1:42PM

WORST CUSTOMER SERVICE EVER! not only were they unable to answer any of my questions, but failed to get back to me and left me out of pocket and ripped off. So i offer this a warning of caution. If you buy and blizzard product be prepaired to buy a new one if it brakes or malfunctions.

BCBudz 7/20/10 12:46PM

The new patch came out on tuesday. It ran auto as always but when the screen to accept Terms of use came up...nada..no curser. I have spent days trying to fix it. The most troubling thing is I cannot get a hold of anyone at WOW support to help me.Can't even get on a waiting list....this tells me that they have huge issues with the game and that thay do not hire enough people to assist players with tech issues such as mine. How frustrating! You would think that with 11 million ppl playing the game that they could afford to hire the amount of tech support ppl to help their players. I'm ready to drop wow sadly....I've been a player for 3 yrs now.I'm not sure if WOW really cares or reads these notes......I don't want to be a cash cow anymore...I brought sooo many players to WOW. This is my reward....no support, no help.

Anonymous 7/1/10 11:02AM

I'm new to WoW, So I went to upgrade my trial, and had some trouble, but I eventually searched around and was able to download it.. well, somehow or another I have two now, my trial and the one I bought, I only wanted to upgrade my trial X_X

So I thought, hey I'll call customer service, should be a snap for them to fix, right? lmao
I can't even get ON the waiting list... This company has the worst customer service I've ever seen.

Anonymous 6/26/10 4:43PM

My account was compromised. I was locked out of my account. I have been e-mailing them. I tried to call for 3 days by spamming their call center but can't even make it into their queue due to too many calls.

In short Blizzard has the worst customer service out of any company I have ever dealt with. In game the GMs can be pretty helpful if you can reach one. I suspect Activision us simply using Blizzard as a cash cow and is not concerned about the customers slowly dropping off.

Now that Blizzard has sold out I will never buy another Blizzard game again.

tsnyellow 6/26/10 12:36PM

My account got hacked, then instead of calling blizzard I decided to steal my account back. After a week battle with the hacker, Blizzard froze the account.

I called, they told me to submit a form as well as my drivers license.

Printer the form, filled it out, sent my diver's license, two days later my account was back.

Fixed my issue. Can't complain.

GotHackedThenGotMyShit 6/23/10 12:33PM