Washington Mutual

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This company has the worst phone system of customer service I have encountered in the 26 years of customer service I have been in. I have attempted for the last 45 minutes to reach a live person at Chase to get just an updated mortgagee clause so that my client does not receive a nasty letter from Chase stating that they do not have proof of insurance for my client. The two persons I did reach could not assist me whatsoever. Your have poor customer service that will be noticed by your clients no time soon. I just had the one encounter. I hope that I do not have to deal with your company in the future!

Anonymous 4/27/10 11:14AM

Washington Mutual no longer exists. It was taken over by Chase Bank on 9/26/2008. You are dealing with Chase employees when you call any of these numbers. This listing should be taken down.

Anonymous 12/17/09 9:22PM

AWEFUL---It take 10minutes to get a real person--then they put you on hold for another 10 minutes
then they leave you in the middle of the transaction information!!!!

Anonymous 11/24/09 10:14AM

I have had a 6 month battle with Washington Mutual trying to get a "Write off" of my account reversed. I closed a checking account with a check to the teller at the window at my branch. The amount she gave me was 2 cents short. Long story short, even the fax number for WM was WRONG on Experian's website. Nobody could help me.
I even had a friend who was a loan officer for WM try to help me and they could not.
I thought I had perfect credit and they STILL have a $41 write off on my account which was their fault!!!!! WM Sucks all the way around!

Fedupwithbanks 11/5/09 6:00PM

I have been banking with Washington Mutual for about ten years. Never had a problem until my father passed away and the manager at my local branch refused to cash a check for me. I was so angry that I stopped going to that Branch and wanted to stop bankig with them all together (long beach on Spring st). Fortunately the branch on Los Alamitos Seal beach Blvd cashed it for me and they were so kind adn didn't understand why the manager would not do this for me at the LB branch. I forgot about it until a few weeks ago my daughter recieved a check from her grandmother for her 18th birthday. Again the branch manager refused to cash the check for 100.00 dollars. I have not forgotten about this time. I am applying for a new account accross the street at Wachoiva on Saturday.

Anonymous 11/5/09 3:52PM

Your service sucks! I was pushed from Rep to Rep w/o anyone able to help...Called six times..every time ended-up in automated telephone limbo...Great Customer Service...Not. Try hiring human beings.

Anonymous 10/26/09 6:50AM

We have had a cash offer in on a "Short Sale Property held by WAMU since the first week of May...Our, nor the listing realtor has been able to speak to the "negotiator" nor any other intelligent life to obtain a status. It's unfortunate, as this is a second home for the seller, and if this doesn't get done by October 4th, he will lose his primary residence....

Anonymous 9/19/09 9:26AM

This did work! It was a bit much but I was able to speak to a real person.

KayJay 7/8/09 7:14AM

All you need to do is hit 0 once you select option 1 and it will send you to customer service.

Anonymous 6/26/09 9:43AM

They are awful. Charge you for everything. Move your IRA to another bank and they charge you 75 bucks to close the account. Plus the maintenance fee of 35 bucks. They really suck!!

Anonymous 6/1/09 5:17PM