ComEd customer service

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Customer Service

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Phone: 800-334-7661

  • How to reach a live person:
    • Keep pressing 0 when recording begins. Took me 3 times until I was sent to a representative.
  • Hours of Operation:
    • Mon-Fri: 7am-6pm
  • Email:
    • This information has not been added.
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  • Customer service link:
  • Main Company URL:
  • Description:
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User Reviews

12
Nov

Posted by Mouse


on 11/12/18 at 12:51PM

I do not live in IL. Someone has stolen my identity! I have written the web master numerous times. Trying to get this crap solved NOW! Will not call again endless garbage! For some stupid lady oh I am married! No I am not! And I do not live in Sterling IL.! Solve this crap! Saying I owe over $1,214.00! When I know and have been told my identity has been stolen! Stop playing games! Get off your BUTTS! SOLVE NOW!
Posting for everyone to see!

02
May

Posted by AnteEm


on 5/2/18 at 2:43PM

Left a report of a street light out on April 12th. Got an email response saying they would be out in a "a day or two" to fix the problem. The truck came on April 18th to fix the light, that night the light didn't work. Reported it again on the 19th of April. Again, got a response saying thank you, we will be out "in a day or two to fix the problem". Here it is, May 2nd, 2018 & they are a no show. Meanwhile, another streetlight has gone out. So I reported the no show on the 2nd response to the 1st light & reported the 2nd light being out for the 1st time. Everybody got that? Hope so. Hope that ComEd has got it. The street is getting very dark & the neighborhood is not all that great so it would be nice to have all the lights on again. I'm guessing it's not the bulb, that maybe it's an old breaker that is starting to go & taking a string of lights out with it. The 2nd light is the next 1 down from the 1st light, same side of the street. Can you hear me now, ComEd?!?!?!?!

29
Sep

Posted by Em


on 9/29/17 at 5:55AM

Not very nice.... Collection without even showing last bill. Makes me wonder what's hidden in it. This very unfair way of treating customers.... Makes me happy I'm moving out of this corrupt state and won't have to use ComEd

04
Oct

Posted by Anonymous


on 10/4/16 at 12:51PM

Hello I called your office and I wanted to set up a new address your customer service rep who could not tell me why I was being charged $160. I wanted to talk to someone in the credit department to find out why I've been with ComEd for 27 years never made one late payment and I'm one I want to know why just from moving into a condo from my home why there's $160 fee I can be reached

If you want my money I will give it to you but I want to know why and you're up could not tell me she was very snippy on the phone telling me that I could not get this information I need to pay the money first and then I will get a letter in the mail.

07
Oct

Posted by Stick Boy


on 10/7/15 at 5:21AM

On returning home from work at 5pm, we realized that someone had taken our electric meter from our rental house behind us leaving a very dangerous situation. I contacted Com Ed and was directed to customer service. I was treated very politely and professionally. A Com Ed service man was there in minutes to replace our missing meter. I would like to thank the whole Com Ed crew for doing a great job. I think sometimes our electric service works so smoothly we sometimes take it for granted.

View all 169 ComEd customer service reviews »
Customer Service Ratings

Based on 231 votes.

2.6

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ComEd customer service news
Northern Illinois Governmental Electric Aggregation Consortium suspends program because of comparable ComEd rates

Residents who are part of the Northern Illinois Governmental Electric Aggregation Consortium will see their electric supply changed back to ComEd starting in July. The consortium, known as NIGEAC, includes Woodstock, Algonquin, Huntley, Ringwood ...

ComEd Smart Meter Installation To Start In Joliet

JOLIET, IL — ComEd will begin smart meter installation in Joliet this July during what representatives for the company described as the "tail end" of the program's rollout. Mike McMahan, vice president for the utility, said about 35,000 of the planned ...

Family Of Electrocuted Teen Files Lawsuit Against ComEd, Others

(CBS) – A family in Streator has filed a wrongful death lawsuit against ComEd and a handful of other companies, after a 17-year-old student on a work-study program was electrocuted last month. WBBM's Steve Miller reports. “I want to make changes. I ...

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