United Airlines

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I couldn't agree more with the other comments. In July United cancelled a flight from Sacramento to SFo at the last minute because they said there weren't enough customers! They put us in a cab ($300) to SFO but we missed our flight to London and too late to fly out on another carrier. They refused to pay for a hotel saying it was our fault because we'd checked in late...three hours in SFO they finally recanted and gave us a voucher for a fleabag hotel and $5 for food. We refused. We lost a day of vacation, and the cost of the hotel in London ($450). They were condescending, rude and quite frankly didn't give a darn. My young daughter was with me and she was terrified. This weekend we flew again on United to the East Coast. All flights were cancelled when we arrived in Dulles. United said they're not responsible for weather and reserved a flight 36 hours later for us! The customer service rep said that earlier seats would go to "valued" customers first. I rented a car and drove in a storm for five hours to get to Philadelphia ($400) rental car fee with my poor daughter. Today United issued me a $19.72 refund for the cancelled flights. I'd love to know how they came up with that figure!!! I called reservations to ask for a supervisor and they refused to give me any numbers...referring me to the email or fax numbers again. Needless to say this is our last flight on United. I wish everyone luck in dealing with this airlines...you'll need it.

Anonymous 11/19/09 5:24PM

How are they still in business?
Lousy service, website is filled with inaccurate info, flight attendants rude....
they should close up shop.

Never flying United again.

singapore mom 11/19/09 6:58AM

I agree with the comments on this page. United Airlines has provided me with the worst customer service I've ever experienced. I was traveling on a flight that was cancelled due to weather, and I couldn't get on another flight that would get me there in time, so I was told that I would receive a refund within 6-8 weeks. That was 4 months ago. I have contacted the airline several times and still haven't received a refund. Just today I got an email that was very rude and condescending explaining "United's position." There's no position. They told me I would receive a refund and they haven't given it to me. Don't argue with me.

I will never fly United again.

Anonymous 11/13/09 9:19AM

i am in moscow and the telephone number to contact your office here is not on the internet. this is crazy.

mickey 11/11/09 6:31AM

I cannot recommend UA customer service to any of my friends who fly other airlines. I read in the news on Friday that UA business is declining in comparison to last year at this time. Based on my experience with Marivic (empl # MTX), I can clearly understand why. This experience was so negative, that I will only use your airline when absolutely necessary. I would rather pay more for good service, than less for a humiliation trip. SE Stanton

Sarah 11/8/09 7:51PM

I just have say like many, many others that united airline was for me the worst experience. I will never recommend any of my friends or family members to use united. Your customer service needs to be looked at and worked seriously.
My fight was from Toronto to Chicago on the 30th of Oct(unfortunetly don't have my boarding card)
it was for the 7:24pm flight. I arrived at the counter around 4:30pm. The women at the time is a biracial with a very bad attitude. She totally spoke like I didn't exist, she was very rude. I hope you will look into is matter, if you want us to keep using your airline.

A very upset customer,
Malika.
P.S. you should let your customer know about hidden additional charges. I was not notify or told before reserving my ticket that there is addtional charges for checking baggages. $50.00 is alot of money for anyone.

malika 11/6/09 1:01PM

One-hour wait times. Rude customer service reps. Atrocious customer service.

Anonymous 11/5/09 12:29PM

United is the worst airlines in the world. They outsource because there cheap and its impossible to talk to them.

They charge 150$ fee to change anything, even a typo. How are you supposed to correct anything when they are so difficult.

I hate united and me and my company will never fly them again. Boycott United!!

Anonymous 11/5/09 11:35AM

Thank you, this Info helped me a lot

Anonymous 11/3/09 12:04PM

United Airlines Lost and Found Dept. has yet to send me my wallet that they found during a sweep of a plane in Chicago. This happened IN JUNE/09. THAT WAS 5 MONTHS AGO. After a phone call on June 15 saying they were sending it to me, I still have no wallet! I have sent several emails, letters, and made phone calls. All have been unanswered. WHAT DOES A PERSON HAVE TO DO TO BE HEARD AT UNITED AIRLINES AND GET SOME RESULTS????

MasterMWF 11/3/09 11:18AM