TurboTax

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I used them for the first time for my 2009 tax returns. It worked well and I received by state and federal refunds promptly. However in MN we have a property tax refund system. TurboTax says they filed it with my state tax return but the MN Dept. of Revenue says they have no record of it. Fortunately I called before the filing deadline of 8/16 and mailed it in. Unbelieveable incompetentacne!!! If I had not contacted the state it would of cost me a $1,400 refund. Also it appears their email contact line is unusable and they list no phone number on their web site.

Ron123 8/7/10 11:17AM

i can't get in touch with this company .I have paid for this program and can't get help without the incident numbe, which i can not find how to grt

cbeau13 8/3/10 4:56PM

I used Turbo Tax to file my 2009 taxes. The program was great and easy to use. HOWEVER, there were no disclaimers that says that if you have satellite internet, you won't be able to access your tax forms. They say it is for security reasons. Well... the connection was secure enough for me to file my returns, to check the status of my refund, and to PAY for the deluxe version of the program! But its not secure enough to see what I paid for? What a load of crap!

Anonymous 7/29/10 5:24PM

Nice job whoever listed the number. Worked perfect for me. Just keep pushing # button.

Anonymous 7/28/10 11:19AM

I have used TT for years and never had a problem (or, more accurately, didn't know I had a problem) until now. Last month, I received notice from the PA Dept. of Revenue that I owed $450 - plus penalties and interest - from my 2007 taxes (but at first no real explanation as to why). After many hours of headaches and research, I found out that 401K contributions ARE taxable in the state of PA, but TT automatically transferred the Federal adjusted income amount - which subtracts 401K contributions - to the total income line on my PA return.
It is beyond me how TT can claim to be "experts in all state tax laws", screw up so many people's tax returns and lives, and not be held accountable.
Never again!

Anonymous 7/21/10 5:06AM

The turotax website is down and has been down for a couple of hours. The CS reps have no idea when the website will be back up. So if you need to access your returns, you're out of luck until they decide to fix it!!!

Anonymous 7/14/10 12:27PM

I've been using Turbo Tax for quite a long time and I haven't had any problems until the 2009 filing year. Just before electronically filing, the program informed me that there were several errors that had to be corrected. The program wouldn't allow any corrections. The program instructed to print the forms and file by mail. NOT TOO SMART AN INSTRUCTION TO FILE ERROR-LADEN FORMS TO THE IRS.
Customer service was contacted (45 minute wait) but finally got hold of a person that gave the impression that she was fumbling through the program or in a learning curve, I got disconnected.
Called back again(same wait)and was on the phone for an additional 90 minutes. The rep. must have tried every manouver known to mankind to try to resolve the issues. I was left downloading some program and was instructed to wait until it was finished. Well the next day (14 hours later) the program locked my computer up.
Oh well, I had to file an extension (by mail)
My taxes are still not finished. Fingers and toes crossed that when I call later today, customer service will have had enough practice to know their program and resolve the issues.

Anonymous 7/9/10 8:05AM

i used turbo tax for the first time and it seemed easy enough, but 9 weeks later and no taxes back i emailed turbo tax about not receiving taxes back and they never got back to me. i called the irs and they said they never got them from turbo tax. they said i will not get penalized and to send in the paperwork i printed out from turbo tax i will use something else next year. good luck everyone

Anonymous 6/26/10 9:37AM

Turbotax software made errors on my return. Contacted a customer service representative who was not concerned and would not listen to my explanation. I made a monumental effort to avoid sounding mad and tried to answer her questions in a patient manner. when it became obvious that the customer service rep was overwhelmed I was disconnected. Do I have to hire a lawyer to get Turbotax to listen and take responsibility for their shortcomings.

stloewen01 6/4/10 7:45PM

I have used turbotax for years. This year when I installed the software and performed the first softwareupdate on line my computer became infected with a rootkit and backdoor virus from their site. My system was protected by Norton Antivirus. I finally had to disconnect from the internet until it was time to file the returns. I also tried to up date my turbow tax from delus to home & business on line. It took my money but would not install. I had to go out and buy another box of turbotax home & business. So I bought Delux, online upgrade to Home & Business and Home & business again. I also needed to update my quicken. I tried to do so on line but of course it didn't work. I bought quicken starter edition(which is what I had) to update to 2010. It would import my previous files. I then had to go out and buy Quicken deluxe to upgrade so my payments would be made that were scheduled. Oh, I had to notify all 3 credit unions that information had been compromised for 4 people with a seperate letter for each. I want my money back but if you don't answer when the "OFFICE OF THE PRESIDENT" calls they don't call back and they blow you off!!!! Symantec support (FROM INDIA) could not solve the infestation and gave me my money back. Intuit support is from India and you can't understand them.

Why should a company that files our income tax and has access to all our information be allowed to outsource any of their programming or support.

sickofit 5/24/10 2:31PM