CheapTickets

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Hi There,

I need urgent help. I have purchased a round trip ticket from BKK to Hong Kong last week. Cheap Ticket has charged me but I have never received a flight confirmation but instead an email from teh customer service asking me to fill in a form with my credit card details alomng with a copy of my card in order to validate my flight?? They mentioned I have done 2 x bookings (1 paid - 1 was pending),and mentioned I would get money refund 3 to 5 business days. Up to now, I havent received anything and CS is being silent. I am flying this coming Friday and no one would answer my email..Cheap Ticket, if you do receive this msg, please get back to me.
I am now also worried, it seems like I have sent my bank comtact details to an irresponsible and unreliable company.
This is for the first time in my life I exprience such an issue although I have travelled countless times for business and leisure.

Anonymous 4/22/13 8:18PM

I am a frustrated with u seeing that when i ordered my ticket with my maiden name and asked u if u could change the last name on my ticket. You said i do not need to and if i got all the proper documentation it will be no hassle. United said i had to change my last name with all the proper documentation and charged me 50 dollars. U said it would be no hassle.

jerem034 4/14/13 11:49PM

Called twice and waited almost 30 min, did not have time to wait more - VERY DISAPPOINTED , VERY BAD CUSTOMER SERVICE!

Anonymous 4/10/13 11:15AM

see it in their name....??? CHAEP. CHEAP. CHEAP. cheap service. cheap customer service. NOT SO CHEAP PHONE BILL after speaking with "customer service"... and i'm just trying to adjust my flight after sustaining a serious knee injury. i talked, and held, talked, and held, talked, and held, talked, and held, talked, and held, talked, and held, talked, and held, talked, and held, talked, and held, talked, and held, talked, and held, talked, and held all day yesterday. and guess what, NOTHING GOT CHANGED!

I'm literally on hold, AGAIN (2nd DAY) and they lady told me there were no notes to adjust the flights for today to saturday. i told them, I'M seeing a doctor today and even if it's bad, a few days to let the swelling go down and i can make it.

I am ranting into the wind.. why am i wasting my time here????????????????????????????



WORD OF WISE.

pay a little more to avoid speaking to people in Manilla. not only will your cell bill triple for the month, all they want to do is sugar coat a we'll take care of this for you..... you just have to fill out another form, get doc. info. submit a urinalysis, take a DNA sample....



i'm off to get blizzy or i'll have a heart attack.

rjk34 4/10/13 10:04AM

I tried to make a reservation from Cheaptickets, always showed me that I failed. After several attempts, I quitted. Then I tried to buy something from internet I realized that my credit card account is blocked. When I called the bank they told me that there is security concern of my transaction with Cheaptickets. They told me that cheaptickets is already charged from my account. Then I called several times Cheaptickets customer services, no one opened. After I waited one hour I talked one customer service operator, she told me that there is no transaction. Then after half hour I called again customer service I told them to my bank is telling me cheaptickets already transfered money from my credit card account. After ten minutes she confirmed me that yes transaction happened but ticket was issued. So asked me to do it again but they refund my money minimum five days. What kind of company is this. No service but they charged. I am thinking going to open court file against the cheap tickets

Yasar 2/13/13 5:50AM

I booked a trip to Baltimore with cheap tickets and at the end of the reservation I received an error message that reservation could not be completed. The next day I booked another reservation to Baltimore but tjis time I was routed to philidelphia instead to Chicago they says it's not a duplicate reservation. They are trying to say that it's not a duplicate so I basically I lose the cost of the ticket.

Tharris 1/14/13 9:48AM

Don't use Orbit either, as it is same company as Cheaptickets! We had such disatisfaction with CheapTickets cust service in Phillipines, we asked for U.S. number, and they gave us an 888 number that was Orbit cust serv. The Orbit rep was in Guatamala! he couldn't resolve problem, so he transferred us to Supervisor Center..............in the Phillipines!! Orbit had access to our CheapTickts confirmation number, and they tried to help solve our hotel reservation problems. But still on hold waiting for them............we wont use these two 'companies'ever again.

anonymous 12/31/12 1:18PM

absolutely horrible is cheaptickets. am now in abu dhabi. Presented airline with "confirmation number" from cheaptickets but Itihad said absolutely NOT in the system as Cheaptickets NOT provide correct info and also I now have to buy completely NEW ticket directly from airline at innflated price. and doubt will get refund of $940 ticket. Six times called customer service today and disaster - On hold contanstly and made like 6 calls and finally gave up-

This company should be removed for fruad and cruelty to travelers

Bill

Bill 12/11/12 11:56AM

THEY ARE ONLY GOOD FOR FLIGHT RESERVATIONS
I wish I had seen these reviews before I booked with CheapTickets. NOTHING and I mean NOTHING but my flight reservation was verified. Everything else was wrong. The hotel only had me booked for 1 night instead of 2. I was charged $350 for my car rental. I had to drive 70 miles round trip to fix the situation which took two hits out of MY vacation. Will not book with them again

Anonymous 12/8/12 10:17AM

Linda Hauser, Hal Hallman





We tried to get a flight via Cheap tickets to Tuscon AZ..The lowest fare for the dates requested was $732 each...To make a long story short...the fight we booked the same day was via priceline..Our flights were $276 each..and with one stop only, not two as the Cheap Tickets price dictated. Cheap tickets did offer the same itenerary that we got for $276 but the price was $889 each...I could not recommend this service to anyone..BTW, I am on hold with customer service and have been for over 10 minutes to proclaim my displeasure...The recording told me only 4 minutes to wait...what a joke. Also, was damn near impossible to even find a phone number that Cheap Tickets will not answer, or a way to publish my unhappiness with their service...Hal Hallman

halhbec@aol.com 12/6/12 6:30PM