Posted by Anonymous
i just spoke to shanika she was VERY VERY helpful to me she is a great asset to your company was very helpful wi th a problem i had in changing an excursion time
Carnival Cruises customer service
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User Reviews
09
Oct
28
Sep
Posted by [email protected]
EXPEDITE!
WHY is it that when I go through ALL the online procedures and try to print my luggage tags, etc. NOTHING is printed?
Please see the information below and mail me all printed material available, TODAY.
OR tell me why I should not find another cruise line whose online services WORK.
You are BIG - I am a regular cruiser - get it together! Contact me TODAY!
Booking My Ship: Carnival Glory # of Guests: 2
Stateroom:9225 Check-In Time:01:30 PM - 02:00 PM Sail Date:Oct 08, 2016
10
Jul
Posted by Kim
We just returned from our 5 day Bahamas cruise! We were on board the Esctasy! We had an amazing time!!! Words can't describe the amazing top notch staff we encountered.. Pictured below is Puja- Asst team waitress- who made our trip above and beyond all our expectations! She made us feel so comfortable as she went out of her way to make us feel special. My kids cried the night we left because they were goingto miss her! We also enjoyed our waiter Gusti- we was amazing! Joycee the junior maître d' was another amazing lady! She went out of her way everyday to say hello and to make sure we had everything we needed! Please give these staff members the recognition they deserve... Because of them we will definitely be cruising again!!
Kim Potlas
09
Jun
Posted by Mommabeck
Dear Carnival Cruise Customer Relations Representitive,
I have not gotten any response from the letter I sent several months ago, regarding the following booking. Booking 6B5ZW9
As you can see by our VIFP accounts, we enjoy cruising with Carnival. That is until this particular booking.
Unfortunately, the week before sailing I was admitted to the hospital through the Emergency Room.
Although I purchased the Travel Insurance, they denied coverage.
I believed Carnival would stand behind my coverage.
I feel that Carnival should have at the very least applied my payments towards a future cruise!
Since I had no response to my letter, we have taken two cruises on NCL.
I would like to book a family cruise, but I will book with Royal Caribbean if Carnival does not take steps to make this right.
Very Respectfully,
24
May
Posted by [email protected]
My wife and I have platinum status with Carnival, and planned a Mediterranean cruise for a special occasion. When we inquired with a planner on our recent cruise, we were told that there was no such trip available. Enter the Vista!! The Mediterranean is in fact a destination. Since we were misinformed, we booked with another line. We spent 12 wonderful days visiting spots we had only dreamed of. It was a glorious experience!! I sincerely believe that Carnival dropped the ball. We are not just ordinary folks, we are stockholders who are very disallisioned!
You collectively need to get your act together and provide accurate information to loyal customers!