Find contact information for Carnival Cruises customer service and technical support below. While here, don't forget to rate your customer service experience, add comments and find the latest Carnival Cruises customer service news.
We just finished our Caribbean cruise on Carnival Valor and filled out a survey with high praises but failed to recognize the Guest Services supervisor, Moises Clarena. Somewhere on the ship, we misplaced our camera and reported it to Guest Services. It had not been turned in but Mr. Clarena took great care to record all the information in case it was turned in and provided us with a letter confirming our loss. We thought he went well beyond what was expected and appreciated his time and concern.
Anonymous 2/16/14 10:42AM
I have been sailing with Carnival for over ten years and want to say that Carnival service on board for the last 10 years was excellent and had no complaints. But just want to say until you want to cancel or reschedule your cruise. Then your problems start. Rudeness non considering corporation. They don't care how many years you have been with them. There answer is no. What makes it worse when you have gone through another travel agent like Travelocity they will only communicate with them not you. Guess what you get a different agent every time you call, unfamiliar with the problem. But Carnival is the problem. I will not cruise again with Carnival even if its cheaper.
jamesbond555 11/26/13 10:56AM
We took a 5 day cruise to Grand Cayman and Cozumel on the Carnival Paradise on Sept. 21-26, 2013. It was a terrific and enjoyable vacation. I want to acknowledge the awesome service given to us in our cabin and dining room. Victor made sure that everything was perfect in our cabin and Sergio handled all the dining requests wonderfully. We were in Cabin U148, so that proper recognition may be given to them. Thanks for a fun, memorable vacation!
Anonymous 10/11/13 7:26PM
this phone number is not for carnival.
Anonymous 7/20/13 8:12AM
I booked a cruise in april along with my brother and his wife ,Do to an emergency with my mother being hospitalised and we were told she might not make it we had to cancel morning of our cruise.We contacted carnival and they said sorry for your misfortune but we cannot give you a credit or anything.I did speak to guest services and she told me thats why they have travel insurance.I told her she could see it was a few hours before cruise and it was so upseting but our mother was more important then the cruise.And i hoped they would reconsider there decision.they sent email sorry but no.I even sent a doctors note from her doctors.I will think twice before i go back on carnival.
Anonymous 5/5/13 7:39PM
I want to give special recognition to Stacy in customer service. She was so informed and had answers to many questions. But most importantly she help me find a reduced rate for my cruise and I ended up with a credit on board. She really took the time to help me. Her computer went down at one point but she stayed with me till it came back up again. She was just terrific. Also, I have talked to a Mary and Jennifer in the past and they were lovely too. Thank you Carnival for hiring great staff and keeping them happy!
Anonymous 4/18/13 7:38PM
I have been cruising for the last 30 years and have travelled on most of the larger established lines. My family has chosen Carnival as our primary line for the last 15-20 years. That being said, in recent years the commitment to excellence and customer service has truly fallen short in recent years. It has been disheartening, we keep hoping Carnival will turn it around but if we have one more difficult experience...
Loyally_frustrated 4/8/13 5:07PM
I am a travel agent with cruise brothers, and today I spoke to Samuel Garriga, to help me fix 2 bookings, I wanted to say how wonderful he was, even thou this call took along time, he was so friendly and helpful, and I just want to let you all know, what a wonderful worker you have in him. Helen Elkins
great customer service 3/30/13 4:55PM
Don't cruise anymore I would find a better way to travel because once you pay you are at the mercy of companies that are not fully regulated and subjected to any laws because even thought they are in the US and publically traded they make it so difficult unless they are in the news to get and fair treatment. Be careful when you book you do lose your rights as an American. I've cruised 5 different cruise lines and about 14 cruises. It the maritime rules. For all intents and purposes these companies would bankrupt but since there salary costs are so low via tips and treating employees like 3rd world employess which they are they save 35% of costs due to no to low salaries. There food costs at less than 19% ( fact ) so gas and maintance costs are 30% so they are 60-70% pure profit. And if they by fuel futures and the cost in the future is low they can lock in even lower prices. All this is facts I have learned by talking to Sr staff on cruises. So remember they treat and pay employees like crap / food costs are low because of bulk and overseas purchases and fuel costs and be limited based on futures options. And they are no fully regulated by anyone but themselves. This is why they can build newer and bigger ships ever year but claim they hardly make any money its at like a perimid scheme, where are the class action lawyers!!
Financial underwriter 3/29/13 10:44AM
My cruise to Europe this year for 12 days is $3,200 for my room another cruise 2 weeks prior is $1,200 less than my room. The only difference is the stop we have 2 in Ireland and the other has 2 in Norway. Why such a price difference? Don't speculate because my ship has plenty of rooms available in my category so please. I need facts