United Airlines

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Here are some posts from Facebook that are definitely not doing United's reputation any good.

I am going on a rant for now... United Airlines it is no wonder you are ranked at the bottom of the list... A student coming from japan to tour this summer flew into the Philadelphia airport and they lost his bag. Now understand he is about to be all over the country in a few weeks for most of the summer. The kind folks taking care of him before he moves in with his peers called United about the bag and were assured by United baggage resolution center that the bag had been found and would be delivered to their home, however a little later they were told that because they live closer to Newark, they could not have a driver drive that far so instead they would fly the bag to Newark and have it delivered to their home. A couple of days later they had not heard back from United so they started calling the baggage resolution center and were told the bag could not be found and they had no clue as to the whereabouts to this said bag. I received a call from the asking if I had any way of locating the phone number to the Philly baggage department. I tried contacting United executive accounts and was also given a brick wall , they advised me they did not have access to this said phone number (which I do believe is CRAP) So i suggested they call back to the baggage resolution center and keep asking for a supervisor (the folks there were obviously outsourced and not in this country) . Well today I heard back from them, United informed them the bag was indeed flown to Newark, yet not one united employee in Newark ever attempted to call and contact them, so because the bag was "unclaimed"for 3 days they since sent it to the Baggage center in Houston (which also does not have a phone number) and it will take 10-12 weeks to resolve this issue. United airlines....You have just won the worst carrier of the year award!
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9 people like this.

Phil Perry THEY ARE THE WORST!!!!
19 hours ago · Like · 2

Dave Knowlton What a horror story! I'm so sorry!
19 hours ago · Like · 1

Chantel Jensen Wow
19 hours ago · Like · 1

Monica Mckenzie Dregely Wow. Just wow.
19 hours ago via mobile · Like · 1

Darren Delaney Did they refund the kid's ticket or give him a voucher so he can buy clothes?. . . .want me to call and go all "Mommie Dearest" on them?
18 hours ago via mobile · Like · 2

Treva Banks Carroll You know this story is making me think a little outside the box. If I ever need or want to go on a trip I think I'll skip packing and buy what I need there. I usually buy new stuff for trips anyway. I really feel for this young person, United Airlines sucks! I seriously thought about sharing this post because more people need to consider other airline options.
18 hours ago via mobile · Like · 1

Ed Warren And people wonder why I don't like to fly United....
18 hours ago · Like · 1

Lisa Kerr Pirie Share away treva!!! they need some bad publicity -- Had I been able to post it on their page I would -- but oh wait -- they don't have a fb page !!! But I did tweet something at them LOL
18 hours ago · Like · 6

Tristine Terry Morris AB-SURD. poor kid!!
18 hours ago via mobile · Like · 1

Lisa Kerr Pirie Believe it or not.. the kid has an excellent attitude about it all -- I though -- am one angry travel consultant as this is just UNACCEPTABLE!!! he has to get all new things to take on tour for the summer etc. It is ridiculous!!!!!!!!!!! And should never have happened
18 hours ago · Like · 3

Allison Howe Griffith I would be so pissed off !!!
17 hours ago · Like · 1

Dave Shaw What corps will the kid be marching?
16 hours ago · Like

Skip Murphy United should have to cover the full cost of replacement. I would call the Presidents office. And I don't mean Obama. I mean a president of united. If you can't get through, try sending a letter in an overnight fed express pouch and mark it personal and confidential. Trust me this will get some action.
26 minutes ago via mobile · Like

not applicable 5/15/13 5:44AM

Okay--when will you fix your incredibly lousy customer phone service. Let English speaking Americans speak with English speaking Americans. Give your lowest level service reps more authority.
By design, I am 100% confident that United does not give a darn about its customer phone service. Unfortunately, I live in Chicago and am experience the predictable behavior of a large, unresponsive carrier.

Anonymous 5/2/13 1:56PM

Thank you so much for bumping me forward to an earlier flight; paging for me to come to the gate, and getting me home. Emotionally draining day. It was a joy to have service with a smile. He said "whats your bag look like?" I told him and he said "we got this"
He was professional, charming and like a breath of fresh air." God Bless United Airlines. You have a brand loyal customer now. Thank you, Kreg James, Tampa, FL

? 4/29/13 6:47PM

My first time calling about my seating assignment and DJ was awsome! Thank you United!!

Anonymous 4/24/13 2:25PM

I would recommend United Airlines to everybody that flies.I want to thank all that helped me & my Grandson with the problem with CPS and his airfare.Great people to talk to and get help from.Very understanding people.Thank you for everything.All taken care of.

spg01234 4/15/13 3:45PM

You guys suck, i called customer services because of fruad, and i could'nt understand the rep to whom i was speaking with, not only once but 4 times i called with 4 different numbers. gett off your asses, hire american speaking people in america and you would'nt have these comment feedbacks.

Anonymous 3/31/13 9:01AM

How can you possibly charge for empty seats!!!!!!!!!!!!!!!!!!!!!!I will never use united again. had to make unexpected trip to Germany ,one person going ,2 people coming back.....why do you double the cost.!!!! how can you do that???????????? Spent 2 hours on line and the phone making arrangement's,cost of tickets, times ,itinerary. Only to get to the airport and be told ,oh sorry now it costs you 4 thousand ,instead of 2 thousand...the damn seat is empty!!!!!!!!!!!

two thousand dollors woth of pis 3/29/13 12:41PM

Thank you so much for listing numbers on this site! The number you provided, at least allowed me to 'talk' to a human, and make some progress. The United manager still never did follow-up with getting back to me, but i think that at least now i can make some progress. I appreciate you! S.B. :)

Anonymous 3/14/13 9:55AM

Do not fly united airlines! My experience with them was the worst customer service I have ever experienced with any other airline, flights were late, employees were so rude at the counters, then they had no one had some counters when the plane was landed, one employee actually was so hateful because he was asked a question and said he did not work the gate next to him, wouldn't want any of them to do any thing extra with there job. Ha! I don't think they will,
United you need to get it together or sell out to a airline that can run a airline with good customer service and employees who do not run people off and want to work and treat the paying customer with the service they are paying for! United you are a embarrassment to the U S airlines! I will not fly united again.

None 3/12/13 4:28PM

I JUST WANTED TO EXPRESS MY EXPERIENCE TO YOU AND HOPE YOU CAN UNDERSTAND WHY I WAS SO

DISAPPOINTMENT IN YOUR SERVICE.

My flight was for March 7th 2013 at midnite from Lima,Peru to Houston TX. USA There was no compassion for us when they told us to leave our seats because there was a maintenance issue with the plane and we were not going to be leaving due to the fact that the part needed was not available thru the whole airport. Everyone got very upset since there wasn't good direction from the attendants.I speak Spanish ,so that wasn't the issue.Our passports were taken and it took them a very long time to explain what was to happen.We waited until they brought them back to us and were asked to claim our luggage and proceed to make further arrangments downstairs.It wasn't made clear that they would book us for the nite by anyone ,but i overheard the man next to me say they would have to.Our LONG line in waiting made many become impatient and frustrated( it was my first time flying so I didn't know what was expected).By 5:00 am we were sent to Panama City to reroute and then catch a plane the following afternoon to Houston to continue our destiny.I wasn't expecting to travel for an extra 12 hours as I was expected to come back to work and was unable to.(I arrived at 10:30 pm instead of 10:15 am.) Not showering and no sleep gets a person to think if they should have used this company.I wasn't expecting a day of expensive meals at the airports but I went ahead and bought food, only to get sick!I feel that I should receive some kind of compensation due to the fact that my flight turned out to be a nightmare when my souveneirs came home all crushed even though I wrapped them individually and my new luggage was broken on my handle.Please review the proper procedures with some of these people, to handle luggage!Thank you for taking the time to read this.(call me

Sleepless in Peru! 3/8/13 1:37PM